Lester Holmes Email & Phone Number

• Executive member of the Global Operations Management team.• Executive customer experience, support and on-boarding enthusiast with over 13 years of leadership experience reducing costs and improving customer experience.• Broad experience in strategy development, leading global teams, operational management, go-to-market implementation and new profit-enhancing business models e.g. value / solution / subscription selling, differentiated servicing, etc.• Proven track record working with senior management and team heads to assess and institute company-wide customer support policies and procedures.• Adept at implementing procedures that save time, reduce costs, and eliminate redundancies.• Proven track record of driving customer-centric and digital change, drive revenue growth, improving customer loyalty and transforming service operations• Expert in analytics, voice of customer and journey mapping; Eager to drive change through operational, performance & customer data and create cultures of excellence through external best-practices• Customer Relationship Management (CRM) expert adept at building and improving processes and communications with customers.• Strong understanding of entitlement and subscription systems through years of dedicated management.• Strong command in all aspect to technology environments used in education institutions. • Team leader with demonstrated ability to build strong working relationships with customers and coworkers.• Pragmatic Marketing Certified• Nonprofit Organization Board Chair

Listed skills include Content Management, Content Development, Publishing, E Learning, and 33 others.

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  Monroe College

  Computer Information Systems & Management