Les Z. Email & Phone Number

Ontario, Canada

Germany

- Manage the global Support team- Investigate software functionalities problems raised by merchants and internal teams.- Monitor production performance and availability.- Incident management to release and update production configuration.- Work with merchant support teams in multiple countries to find a solution for merchant issues.- Collaborate with development teams and product management to resolve technical problems.- Perform analyses on software application functionality and suggesting improvements.- Identify issue trends for reporting to all stakeholders to improve the system stability.- Keep a record of configuration changes and scheduling application updates.

Germany

Waterloo

Subject Matter Expert | Civil Engineering Tools and Software- Advised on diverse civil engineering tools and software, ensuring optimal project outcomes.- Provided expertise in safety technology, enhancing project safety protocols and compliance.- Led efforts to secure systems against the Log4j vulnerability, ensuring data integrity and security.- Implemented cost-saving measures, reducing project expenses by thousands of dollars.- Collaborated with vendors to streamline operations and improve service delivery.- Assisted in the successful migration of on-premises systems to the cloud, enhancing scalability and efficiency.- Handled Tier II and Tier III support, resolving complex issues and escalating Tier I incidents promptly.- Managed feedback on Helpdesk tickets, optimizing procedures for enhanced team efficiency.- Provided specialized support for unique applications, ensuring seamless integration and functionality.- Advised on procedures and standards, contributing to operational excellence and regulatory compliance.- Conducted server administration and maintenance tasks, ensuring reliable system performance.- Built and maintained strong client relationships, fostering trust and satisfaction.Skills:TroubleshootingIT OperationsService Delivery ManagementTeam ManagementCommunication

- Team Lead for the MSP helpdesk (Local and Remote) - Problem solver for widespread issues.- Tier I and Tier II support for remote learning.- Technical Support for Personal devices including Chromebook and Apple devices.- Training material creator.- Through simple script creation, reduced human error and increased efficiency.

Ontario, Canada

- Worked with clients on technical issues, while making the content understandable.- Used an array of technical tools to analyze automotive emissions and components.- Handled delicate conversations with respect and honesty.

Ontario, Canada

Planning and Design:- Site Surveys: Determine network requirements and optimal hardware locations.- Network Design: Develop network plans and diagrams meeting client and industry standards.- Installation and Configuration:- Hardware Installation: Install routers, switches, firewalls, and access points.- Cable Installation: Run and terminate network cabling, ensuring proper labeling and organization.- Network Configuration: Configure devices, implement IP addressing and subnetting.Testing and Troubleshooting:- Network Testing: Use diagnostic tools to ensure proper operation and performance.- Troubleshooting: Resolve installation issues, working with support teams and vendors.Documentation and Reporting:- Documentation: Maintain records of installations, configurations, and changes.- Reporting: Provide progress reports, document issues and resolutions.Customer Interaction and Support:- Client Communication: Address client needs, provide training on network use and troubleshooting.- Ongoing Support: Offer post-installation support, assist with upgrades and expansions.Maintenance and Upgrades:- Network Maintenance: Perform routine maintenance, monitor performance, make necessary adjustments.- Upgrades: Plan and execute network upgrades with minimal service disruption.Compliance and Safety:- Compliance: Ensure installations comply with regulations and industry standards.- Safety: Follow safety protocols, ensure installations meet electrical and safety codes.Skills and Qualifications:- Knowledge of networking principles and protocols (TCP/IP, DNS, DHCP, VLANs).- Proficiency with network hardware and cabling standards.- Experience with configuration and diagnostic tools.- Strong problem-solving, communication, and customer service skills.- Attention to detail and organizational skills.- Ability to lift and install heavy equipment.- Familiarity with industry standards and best practices (EIA/TIA).

Information Technology, Network And System Administration/Administrator

Solve problems typical in an IT infrastructure services setting relating to installation, monitoring and configuration using recognized.

Motive Power, Automotive Technology And Mechanics