Leta Harper Email & Phone Number

Wichita, Kansas, United States

Wichita, Kansas, United States

Oversaw a variety of operations including quick-serve, banquet food service, and dining hall facilities offering 3 meals each day. Ordered all inventory, controlled expenses, and oversaw food and labor costs to maximize efficiency and profitability. Ensured compliance with all local, state, and federal health, safety, and sanitation laws and regulations. Assisted in the development of production standards, ensuring quality targets were achieved. Coordinated training programs for new hires where they learned regulations and expectations, metric and role related expectations. Develop, implement, and manage quality control measures/key performance indicators.94% resident staff approval rating, Stellar employee retention rate (1 position annually) SERV Safe certifiedConstantly exceeded budget expectations

Wichita, Kansas, United States

Daily interaction with customers Manage purchase orders, create and make corrections in customer invoices and enter into AS4000 database. Consult with customers on new menu ideas. Assist with product promotions and work closely with Account Executives to increase sales. Excellent time management, analytical and problem-solving skills in a consistently changing and fast-paced environment, while maintaining strong attention to detail. Effectively maintain a high customer satisfaction rate by providing consistently prompt, courteous, and helpful service responses. Provide high-level customer service via phone, email, and Internet orders to effectively assist customers with all questions, challenges, and order management issues. Ability to support transactions, reconciliations, and process changes. Successfully partner with professionals from other departments. Participated in team roundtable meetings to refine and improve our process.