Letitia Budu Email & Phone Number

Manchester, Gb

Manchester, England, United Kingdom

Providing legally compliant advice and HR assistance to clients across Great Britain and Northern Ireland by telephone to support the needs of the individual client and to highlight any options that are non-compliant as well as ensuring the client is fully aware of the risk these options present.

• Managing, coaching, and developing a team of 10 to 15 customer service advisors who handle our phone, emails, and live chat contacts, to ensure that they provide an excellent first-time resolution experience to all our customers.• Monitoring the floor with my fellow team leaders to appropriately assign advisors so we can meet our KPIs and SLAs.• Building strong relationships with my team to understand and support their individual career progression.• Leading the recruitment process including writing job descriptions, advertisement and holding interviews.• Adhering to HR practices and processes when investigating and holding probation, absence, disciplinary and grievance meetings. • Ensuring all HR records are updated and maintained in line with GDPR requirements.• Assisting with HR support and guidance to fellow managers. • Part of the Equality, Diversity and Inclusion Implementation Group committed to making First Bus a welcoming place for both colleagues and customers so that whatever someone’s identity they will feel supported, included, and valued. • Became a Mental Health First Aider who recognises signs and symptoms of mental ill health to provide help on a first aid basis and encourages a culture where people talk more freely about mental health to reduce stigma.

Manchester, United Kingdom

Manchester, United Kingdom

• Assisted with the customer support, monitoring and reporting of the multi-national transport company’s electronic bus ticket apps, using various communication and data programmes, to ensure app functionality and development for the benefit of company stakeholders. • Successfully completed Excel 2016 Introduction and Intermediate courses.

Manchester

• Supported the organisation, delivery and evaluation of Widening Participation programmes, that ensure learners from Black, Asian and Ethnic Minority (BAME) backgrounds realise their academic potential in Higher Education.• Networked with local, national and international contacts to plan and support an educational visit to the Auschwitz concentration camp for our Diversity Champion Programme, that won the Spirit of Manchester Award.

Manchester, United Kingdom

• Assisted with Widening Participation programmes that ensure learners from non-traditional university backgrounds realise their academic potential. • Supported BAME specific Widening Participation programmes, such as Refugee and Black History Month events, as a Senior Student Ambassador for the University’s Race Relations Resource Centre, to familiarise BAME primary and secondary students from a non-traditional university background with Higher Education. • Listed as an "exceptional woman" changing the world, locally and internationally by The University of Manchester on International Women's Day 2019.

Manchester, United Kingdom

• Worked alongside the Student Recruitment and International Development Division (SRID) to ensure prospective students of outstanding achievement and potential are identified from all educational backgrounds. • Assisted with the preparation for, and delivery of, the Manchester Access Programme (MAP) University Life Conferences. • Evaluated the Conferences and produced a written report and summary of the findings. • Provided feedback to MAP students on their Enquiry Based Learning projects and presentations. • Supported the updating and development of the WP Annual Report. I liaised with students, staff and external colleagues to collect content for case studies, collated and presented data and writing copy for the report. My particular focuses for the WP report were the MAP Conferences and the University's Ahmed Iqbal Ullah Race Relations Resource Centre. •Handled calls for the University of Manchester Clearing Line.•Nominated for an Ede & Ravenscroft Graduation Package Prize by my line manager for my ‘exceptional quality of work’ and ‘high level of enthusiasm’.

Cambridge, United Kingdom

• Organised and led suitable activities for children of different age groups and abilities. • Developed their interdependence, communication skills and self- esteem.• Contributed to the team to ensure the safe and healthy development of children.• Became trained in Paediatrics First Aid, Prevent, Fire Safety awareness, Food Safety Level 2 and Child Protection. The Child Protection training I received covered guidance on harmful cultural practices such as FGM and honour based violence.