Letitia Dennis Email & Phone Number

Harrisburg, Pennsylvania Area

Answers phone calls from Teach Grant recipients, elementary and secondary school cao's and university financial aide officers.Processing routine correspondence and verification paperwork.Playing a key role in the Grant to Loan reconsideration process.Assists grant recipients with completing annual certification to maintain their grant.Follows instruction of supervisors and works well independently and with a member of the team.Upholds HIPPA and maintains… Show more Answers phone calls from Teach Grant recipients, elementary and secondary school cao's and university financial aide officers.Processing routine correspondence and verification paperwork.Playing a key role in the Grant to Loan reconsideration process.Assists grant recipients with completing annual certification to maintain their grant.Follows instruction of supervisors and works well independently and with a member of the team.Upholds HIPPA and maintains confidentiality.Resolves conflicts and corrections as necessary.Performs other clerical and customer service related duties. Show less

Greater Pittsburgh Area

Received incoming calls from members inquiring on plan enrollment and benefits. Serviced calls from providers who were checking the status of their credentialing. Advised what documents may be needed to finalize the process by accessing the provider data network system.

Harrisburg, Pennsylvania Area

Responsible for answering claims, plan coverage and enrollment questions for members, providers, employers and brokers.Exceeded customer’s expectation whenever possible.Supported customer lines for Health America Pennsylvania, Missouri, Kansas and Delaware Plans.Skilled in quoting benefits under legislation and state mandates. Responsible to review and sort Legal Document requests arriving in office by sending to the appropriate legal department as well as any grievances and… Show more Responsible for answering claims, plan coverage and enrollment questions for members, providers, employers and brokers.Exceeded customer’s expectation whenever possible.Supported customer lines for Health America Pennsylvania, Missouri, Kansas and Delaware Plans.Skilled in quoting benefits under legislation and state mandates. Responsible to review and sort Legal Document requests arriving in office by sending to the appropriate legal department as well as any grievances and appeals. Reached out to members with End Stage Renal Disease to update coordination of benefits between Medicare and Aetna insurance. Mentored new agents on the floor.Available to answer any questions my peers may have had with accurate information resulting in gaining their trust and respect.Responsible for checking providers’ accounts when a claim does not pay thereby verifying if the provider owes the insurance company money. Worked closely with the Provider Data Management team by communicating with providers along with reviewing documents for updates and credentialing before submitting for execution.Maintained quality and performance levels while working on special projects.Handled inquiries of a difficult nature to completion often defusing a potential supervisor request. Show less

Greater Pittsburgh Area And Hummelstown Pa Areas

Provided the Primary Care of client with autism, providing safety and direction both on and off campus. Assessed and compiled goal plans along with administering medications and maintaining records and personal health information.

Greater Pittsburgh Area

Operated telephone switchboard to answer, screen and forward calls.Provided specific case information to clients regarding their accounts.Scheduled appointments.Compiled and typed proposals.

Greater Pittsburgh Area

Greeted persons entering establishment, determined the nature of their visitand directed them to appropriate location within the office.Interviewed new clients and opened case files.Maintained files, records, and all meeting notes.Scheduled meetings and appointments.

Computer And Information Sciences, General

Commercial

Activities and Societies: Key Club and Track and Field