Ricky Acedo Email & Phone Number

As Director of Growth at Cloudbeds, I work closely with go-to-market leaders to make bold, impactful decisions that drive revenue growth and create a repeatable sales motion. I translate our GTM vision into actionable projects, establish operational rhythms on the sales floor, and empower our sales teams with the resources and tools to sell our solution more effectively and efficiently.Key Responsibilities:Build and Scale the Sales OrgDevelop Sales Playbooks and ProcessesHands-on Sales LeadershipCross-Functional CollaborationSales Enablement and AutomationMy current focus is propelling our mid-market strategy forward and decentralizing the sales organization to create a more agile, scalable growth model.

Was selected to lead and build the first inbound sales team at Cloudbeds.- Developed a scalable inbound strategy that increased sales velocity, improved lead qualification, optimized our discovery, and consistently produced winning demo presentations.- We won 57% of the deals we demoed.

Led the highest-performing sales team in the company for four straight quarters. 147% to goal q2-q1 2021- Led with empathy and integrity- Kaizen mindset when coaching my team - took every opportunity to get better incrementally- Team created 4.2x their quota in the pipeline on average per month during my time as RSM- Gritty and determined, my team thrived together.

North America

2019 Money Maker> Ranked #1 globally for sales attainment> Highest demo win %> Low attrition 2019 Market Hunter> Ranked #1 globally for outbound sales> Led company in outbound pipeline generation> Active in industry and networking events- Owned the full sales cycle for SMB and Mid-Market accounts, focusing on the NA market.- Executed a buyer-centric sales process focusing on partnering with hoteliers (our buyers) throughout their journey.- Maintained empathy, integrity, and a focus on helping our customers solve their challenges, ensuring a buyer-friendly experience.- Developed compelling business cases highlighting clear value, empowering champions within accounts to advocate for Cloudbeds.- Build consensus across our customers' businesses by engaging multiple stakeholders and aligning their needs.

Costa Rica

I led Villas Jacquelina, an eco-conscious boutique hotel in Costa Rica, renowned for its exceptional guest experiences and community engagement. Highlights include:- Cultivating authentic connections and memorable experiences through defined hotel values.- Building guest loyalty by refining operations based on guest feedback and enhancing reservation systems.- Supporting local initiatives to enrich community identity and culture.- Spearheading the development of a health-focused hotel concept, featuring organic cuisine and wellness activities.- Achieving popularity and recognition as the top-rated hotel in the area, driven by strategic social media initiatives.

United States

As Operations Manager at OTG Management, I played a pivotal role in revolutionizing the hospitality industry by delivering unparalleled guest experiences in airport settings. Highlights include:- Spearheading operations in a first-class organization committed to excellence, enhancing the passenger experience at 10 airports across North America.- Leading a team of dedicated Crewmembers to consistently exceed guest expectations through enthusiasm, creativity, and a relentless pursuit of quality.- Overseeing in-terminal dining and retail locations, serving millions of guests annually in dynamic airport environments.- Implementing innovative strategies to optimize operations and drive continuous improvement in guest satisfaction.- Contributing to OTG's reputation as a leader in the industry, known for pushing the boundaries of excellence and setting new standards in hospitality.

Colorado, Arizona, California

As General Manager for multiple locations at FOX Restaurant Concepts, I led a team dedicated to delivering exceptional dining experiences inspired by passion, creativity, and hospitality. Highlights include:- Managing operations across a diverse portfolio of ever-evolving restaurant brands.- Collaborating with a community of creative thinkers to bring Sam Fox's innovative concepts to life, spanning nearly 80 locations nationwide.- Leading teams of over 100 employees, fostering a culture of excellence and camaraderie rooted in a shared love for food and hospitality.- Immersing myself in every detail of the restaurant experience, from concept development, new hire training, to the execution of fully-fledged dining experiences across the country.- Embracing each brand as an opportunity to connect with and serve our guests, while nurturing meaningful relationships with our team members.