Tú Anh Lê Email & Phone Number

Seattle, Washington, United States

I was the primary point of contact with customers speaking Vietnamese and providing a positive customer experience with fair, friendly, and courteous services.- Receiving incoming calls, keying customer orders, ensuring the correct prices are charged, preparing invoices for delivery.- Resolving customer issues and answering questions about products & price- Processing return transactions.- Tracking customer balances and reminding customers for payment - Collecting payments by accepting cash, check, or charge payments from customers and making changes for cash customers. Balancing cash drawer by counting cash at beginning and end of the day Collecting vendor invoices and keying bills for payment

Seattle, Washington, United States

1, Data & Information:- Provide consultation in the development of metrics and reports in partnership with ICHS departmental leads and other key staff to determine reporting needs, standards, and sequences of work necessary to develop reports and measurements related to organizational performance goals.- Analyze data regarding operations; assists in preparing and collecting data for departmental scorecard performance measures; makes recommendations for enhancements to improve departmental performance.- Assist in the maintenance of ICHS’ Organizational Scorecard; ensure validity of data of all Operations measures; provides consultation to identify and develop key indicators to manage performance and alignment with the organizational goals.- Lead or support the development and coordination of provider dashboards and other identified necessary reporting to support the work of our clinical and operational teams.2. Managed Care:- Organize and coordinate with operation and outreach team for initial outreach to members enrolled in ICHS managed care plans- Download monthly rosters from the health plan portals and prepare outreach lists and complete monthly/quarterly report.- Establishes workflows to effectively track outreach efforts for new and established members- Serve as a representative of operation department when liaise with managed care organizations or insurance payers3. Project Coordination:- Manage multiple projects, ensuring critical project issues and activities are addressed effectively, and collecting resource and budget information for program cost implementation and appropriate evaluations.- Prepare cost benefit and/or gap analysis for selected assignments and provide input and justification for recommendations.- Provide data analysis for project planning and assignments- Support the organization’s efforts to obtain accreditation/reaccreditation efforts, including but not limited to AAAHC.

Seattle, Washington, United States

▪ Provided a variety of clerical and office support services, including reception, answering phones, scheduling appointments, arranging interpreters for services needed, registering patients, assisting with insurance, sliding fee application, pre-authorization applications, a processing request for records, referral, and other general office duties as assigned▪ Supported supervisor and lead during a transition such as: - Weekly reports - dental dashboard, dental reconciliation, outstanding balance; monthly report - recall list - Referral; managing referrals to Swedish- EPIC transition: conversed patient data to the new system, supported team members in using EPIC

Ho Chi Minh City

- Independently handle medium projects/accounts - Handle several accounts or major projects of a large account under direct supervision of line manager(s) including:o Manage clients' expectationso Develop and manage projects/programs, including concept proposals, implementation plan, evaluation mechanism, staffing plan, budget and timelineo Be client's primary day to day contact on projectso Report to clients on project management/program statuso Oversee and direct PR campaigns of 04/2017the account(s)/project(s)o Efficiently and effectively plan and manage events (e.g. press conferences, media tours, analysis meetings, advocate briefings, product launch, etc.)o Monitor, collect information, articles relating to clients & their businesso Prepare media monitoring and clipping reportso Do translation and interpretationProject:o Suntory PepsiCo Vietnam Beverage:- New Plant Grand Opening Event in Quang Nam 2017- Corporate Communication PR 2017- Revive - Green Summer PR 2017- Tea+ Plus - Walk on water 2018o Kohler – LEED Symposium 2017o Heineken Brewery Vietnam- Larue Brewery Tour PR 2017o Shinhan Bank – Brand Awareness PR 2017o Danisa - Mother Day 2018

Hcmc

1. Planning & Reseach: Handling new project by coordinating with Marketing Director to build up new marketing plan, do market research (internal projects vs competitors, target customers,…) and propose & manage budget for each project2. ExecutionDevelop market for each project as approved plan. Execute communication plan as oriented. Coordinate with internal team to make sure every task on track - PR booking and following the PR schedule and evaluating each angle’s effectiveness- Event agency bidding & supervise the progress of preparation - Digital agency bidding and keep track the data everyweek - Incharge of POSM production and delivering on time such as: site hoarding, bill board, street banner, brochure, flyer,…3. ReportReview and evaluate communication activities every weekWeekly & montly report about quantity of audience from channel (hotline, digital walkin, event,…), used budget and activities. Evaluate the result4. Others: - Searching & managing vendor list of PR, digital, event, POSM,…- Searching and registering property awards

Ho Chi Minh City, Viet Nam

A. Job Description:- Meeting and liaising with clients to discuss and identify their advertising requirements;- Working with other colleagues to devise an advertising campaign that meets the client's brief and budget;- Presenting, alongside agency colleagues, the campaign ideas and budget to the client;- Working with the account team to brief media, creative and research staff, and assisting with the formulation of marketing strategies;- Liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively;- Negotiating with clients and agency staff about the details of campaigns;- Presenting creative work to clients for approval or modification;- Handling budgets, managing campaign costs and invoicing clients;- Writing client reports;- Monitoring the effectiveness of campaigns;- Undertaking administration tasks;- Arranging and attending meetings;- Making 'pitches', along with other agency staff, to try to win new business for the agency.B. Achievement:- Get promotion from Senior Account to Account Leader.

Ho Chi Minh City, Vietnam

- Project Coordinating:o Assist Regional Category Mix teams and local Channel Marketing teams in daily product managemento Assist Regional Category Mix teams in project management and coordinating in- country tasks with various functional teams: Supply Chain, R&D, Legal, Regulatory, QA, Factory, Finance, etc.o Coordinate with Legal and QA teams to manage local product compliance and approval processo Preparation and local language translations for new pack & claimo Manage and coordinate circulation of artwork documents for approvals and communications- Monthly market intelligent reporto Updating competitives’ product priceo Collect new competitive products for testing / new packaging for comparisono Consolidate product testing result- Internal research & testing:o Collate surveys, reports, summarieso Hold new product testing sessions & report- POSM & Sampling management:o POSM & Sampling inventory managemento Receiving sample quantity booking for launch/re-launch and daily sapmling- Website Administration: be the key contact in country for FS website and manage updateshttp://www.unileverfoodsolutions.com.vn/  Manage other operational tasks in Marketing: translating, interpreting, ...Achievement:o Darwin Project - Product Revolution 2012-2013 (new formution & packaging)o Broth Base Lauch – 2013o Lipton Green Tea Launch – 2012o Knorr Meaty Granule new packaging launch – 2012o Food Solution Homepage Rejunevation – 2012

Vietnam

- Execute Promotion plan- POSM production & logistic- Prepare sampling for launch/re-launch/daily- Manage customer program- Manage other operational tasks in Marketing: transalting, interpretingAchivement:o Western Sauce launch – 2011o Display booth @ Food & Hotel VN 2011o Chef Collection (Tet Menu, Healthy Hotpot, Western Sauce, Mayonnaise,...)o Golden Key – Horeca Customer Program – 2010o World Cup Activation – 2010

Bachelor'S Degree, Japanese Language And Culture, Good

Activities and Societies: - Being Group secretary of NB0405 - Join Calligraphy Club - Participate Golden Bell (Rung chuông vàng)

Business Administration And Management, General