A multi-service business specializing in lawn care, various landscaping duties such as mowing grass, trimming hedges and shrubbery, trimming weeds, raking leaves, using power lawn mowers, string trimmers, and various hand tools. Freeman Services LLC can also provide security, TV mounting as well as MC/Hosting for local events all while taking care of all of my client's needs and assuring to exceed their expectations

Guarded casino entrances to maintain safety and security;prevented underage gambling,banned patrons and controlled casino floor access. As a Entrance Control Officer I checked patron identification all-while being attentive for false identification.Protected assets and ensured observance of applicable laws and casino regulations in accordance with Virginia Lottery.

Previously responsible for the collection of revenue from Customer Service Centers, TVMs, Ferries, Trolley bases, and Buses. Locates, probes, and retrieves cash from missed bus reports daily. Safeguards monies collected. Communicates via email completion of revenue retrieval. Assists Farebox Maintenance Department with servicing of TVM’s to include distributing tickets and passes to TVM’s and customer service centers. Communicates and coordinates work efforts with employees, managers, and other departments to remove vaults from revenue vehicles and deposits contents into receivers; replaces empty vaults into vehicles. Conducted security of the Cashier’s Office during hours of responsibility, and Managed records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.

Performed various landscaping duties such as mowing grass, trimming hedges and shrubbery, maintaining flower beds, trimming weeds, raking leaves, etc., using power lawn mowers, string trimmers, and various hand tools performed general maintenance on weed eater which includes changing string, heads, spark plugs and blades. Drags and lines off athletic fields for recreational play. Maintained City parks, cut grass in City parks, sets-up special events all over the City, landscapes gateways of City.

Previously responsible for the collections of revenue from Customer Service Centers, TVM’s, Ferries, Trolley Base and Buses.Locates, probes, and retrieves cash from missed bus reports daily. Communicates via email completion of revenue retrieval.Assists Farebox Maintenance Department with servicing of TVM’s to include distributing tickets and passes to TVM’s and customer service centers.Maintains security of the Cashier’s Office during hours of responsibility,and Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.

Previously operated as a Driver I transported patients safely between pick-up and drop-off locations (including home, ChenMed/JenCare Medical Center, specialist, etc.).I organized and scheduled the daily pick-ups and drop-off routes. I assisted patients on and off the company-provided vehicle by exerting physical support all-while simultaneously helping with loading and unloading all items belonging to the patient.Provided outstanding customer service to all patients and ChenMed/Jencare Medical Team members at all times.

As a valued member of the Anthem health care team I was responsible for conducting all aspects of the verification process by conducting extensive research and investigation of Other Health Insurance (OHI) information provided for GBD Medicaid members all while ensuring the information is applied accurately into the appropriate systems for claims coordination and recovery efforts.

Previously worked in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.-Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.-Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.-Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.-Keep customer informed about progress by checking the status of work orders in customer record system.-Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.Other duties as assigned.

Previously worked in a call center environment to resolve customer inquiries with the use of a computerized system in a call center environment.-Educates customers about products and services available all while evaluating their needs.-Responsible for assisting customers in completing enrollment applications on-line and over the phone.-Handles confidential information with sensitivity and discretion in accordance with Data Privacy requirements.-Conducted follow-up calls concerning outstanding issues to ensure resolution all while keeping the customer informed on the status of research and closing out cases upon completion.

I was responsible for all of the incoming receipt, verification and recording of raw materials and products and input int the AGFM purchasing database.

As a Information systems technicians I worked in a team environment to design, install, operate, and maintain state-of-the-art information systems. This technology includes local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices. AS an IT I also wrote programs to handle the collection, manipulation and distribution of data for a wide variety of applications and requirements. Some other duties included functioning as a computer system analyst, operate telecommunications systems including automated networks and the full spectrum of data links and circuits.