Philippe Lévesque Email & Phone Number

Laval, Québec, Canada

 Developed and implemented a new process for purchasing used cars that improved the quality of vehicles while reducing procurement costs.  Identified new opportunities for purchasing cars on various online platforms, expanding inventory and increasing sales.  Recruited a competent team of automotive buyers and implemented a professional development plan to enhance their skills.  Collaborated closely with General Manager to optimize branch operational efficiency by identifying process gaps and proposing practical solutions.  Developed and implemented an action plan to improve customer satisfaction by ensuring that each transaction was concluded satisfactorily for all parties involved.  Improved branch profitability by negotiating contracts with suppliers and reducing operating costs

Montréal, Québec, Canada

Laval, Québec, Canada

Effectively managed the company's finances, including daily accounting, seeking financing and grants, and processing tax operations.  Collaborated with the Breast Cancer Foundation of Quebec to raise awareness and contribute to the fight against breast cancer.  Successfully negotiated with suppliers to obtain competitive pricing and favourable payment terms.  Developed strategic partnerships in the circular economy domain, maximizing resource utilization and Efficiently managed the web infrastructure and social media networks to promote the business and interact with customers.  Implemented rigorous quality control procedures to ensure standardization of production and samples sent for microbiological testing.  Provided high-quality customer service, responding promptly and effectively to customer requests and quickly resolving issues.

Montréal, Canada

Conducted rigorous data verification from various sources to ensure compliance with established policies and standards, including correcting transactions, processing cheques, tracking transfers, exchanging assets, and making contributions to the RRSP.  Accurately executed buy and sell transactions for clients according to advisor instructions, ensuring efficient and profitable investment management.  Processed data with attention to detail, producing various client-facing documents and ensuring the quality of written language and document presentation.  Actively participated in identifying operational risks and seeking improvements related to team activities, proposing solutions to improve efficiency and operational quality.  Provided proactive and efficient support to the investment advisor (or team) in all administrative, customer service, and business development activities.  Responded promptly and accurately to client information requests regarding their account and/or the products and services offered by the firm, conducting the necessary research to ensure high-quality service at all times.

Montreal

Built trusting relationships with financially distressed clients by actively listening to their concerns and providing personalized solutions to resolve their situation quickly and efficiently.  Maintained a high level of performance and productivity by meeting established objectives and standards, adapting approaches based on situations, and finding creative solutions to maximize results.  Communicated clearly and effectively with clients by offering repayment options tailored to their financial situation, explaining the consequences of non-repayment, and helping them find solutions to avoid delinquency.  Performed rigorous account reviews for delinquent accounts and accounts exceeding the authorized limit, implementing effective recovery strategies to obtain quick repayments and prevent financial losses.

Desjardins Branch

Supported personal finance advisors by performing operational and sales support activities such as processing mortgage loan payments, credit lines, savings deposits, investments, issuing savings and investment products, and improving the efficiency and profitability of agency activities.  Actively contributed to the business relationship with members by establishing and maintaining trusting relationships, providing personalized solutions to meet their financial needs, and ensuring long-term satisfaction.  Efficiently managed telephone follow-ups to meet member needs and maintain high satisfaction levels, quickly resolving issues, answering questions, and providing excellent customer service.

Bachelor Of Business Administration (B.B.A), Finance, General

Administrative Techniques (Business Management), Business Management