Cruise Ship Hospitality & Revenue Consulting and Operations

Casino & Restaurant Developer, Operations & Revenue Consulting. Management services for Bars, Casinos, Cruise Ships, Hotels & Restaurants

Notable Projects:

• GAMEVAULT – B2B gambling software provider helping land-based casinos transition to online. (https://gamevault.net/)

• JALESH CRUISES – Set up on board revenue operations for India's First Premium Cruise Line. (https://www.facebook.com/jaleshcruises)

• BUDAPEST SPEAKEASY BAR & CAFE – Designed, built & operated premium outlet in City Center. (https://www.facebook.com/BudapestSpeakeasy)

• Casino and restaurant concept development through to implementation and operation.
• Developing pricing strategies and determining discounts and specialty rates.
• Developing, training and providing guidance to the Operations Teams.
• Analysing, reviewing and driving pricing strategies based on the actual market situation, not only hypothetical models.
• Working collaboratively with Hotel, Technical Management Operations and strategic partners to ensure the highest guest satisfaction.
• Managing and overseeing revenue management analytic functions to produce reporting that support and evaluate business strategies.
• Champion all special projects relating to market research and operational optimization (resource planning, cost control, finance controllership, marketing, Key Performance Indicators, etc.)
• Aligning with strategic regional partners to operate Duty Free Shops, Photography Department, Video Arcade, Spa, Salon & Fitness Operations.

KEY SKILLS

***** Decision Making Skills
***** Project Management
**** Complex Problem Solving
***** Internal & External Stakeholder Management
***** Process Improvement

Led key operations associated with the Cruise Line’s Casinos, Video Arcades, Gift Shops, Spas and Photo Departments on up to eight ships in Europe, The Caribbean and Americas.

• Implemented onboard marketing strategies, promoting games, products, services, and technologies.
• Developed and executed annual budgets and management procedures for revenue centers.
• Experienced with implementation of various tendering strategies.
• Maintained 93% employee retention rate before outsourcing.
• Won two contracts worth € XXm in revenues and refurbishments.
• Reduced costs by 5% YOY, whilst setting up 8 new locations for the casinos, photo departments and video arcades.
• Wrote and implemented 100% of the control policies and procedures.
• Developed and executed strategic business plans delivering projects worth revenue increases of 18% in the Casinos over nine years (2007-2015) and 8% in Photo Department over six years (2009-2014).

Online Casino & Sports book Consultant – Consulting services for start-up operators in the online market.

Restructured all financial operations in order to improve company transparency and security. Delivered on-site consultancy and projects management services, optimized organizational efficiency and improved their operations, as well as made suggestions to reduce costs and prospect new clients.

My key accomplishments were:

 Successfully created the countries’ first ever walk-up and internet race and sports book.
 Identified operational week areas and implemented controls and process for business progress.
 Completely overhauled the businesses financial handlings to bring transparency and eliminate fraud.
 Conceived, designed and implemented full physical Sportsbook, along with Online Sportsbook & Casino

Commissioned to design, develop and deliver full function casino to startup organization.
Unique combination of expertise in administration, project management and customer compulsion enabled rapid and efficient development of new locations in Central America. Coordinated projects in conjunction with President and CEO and successfully negotiated with hotel managements for enhanced product development. Dedication to creating a positive work environment, improving staff and conditions led to increased customer service and loyalty. Introduced new markets and developed existing markets to broaden appeal. Single handedly trained all staffing position (often in Spanish). Employed listening and forthright communication skills to efficiently manage a staff of over 70.

Key Achievements:
Built two full service casino and entertainment facilities from scratch.
Gained significant market share in each new location.
Created more than 200 jobs for local communities.

Acted as chief liaison between shore-side and onboard management. Rotated around entire fleet addressing unresolved problems in each location. Forged strong alliances to enable collaboration and forecast the impact of processes and decisions on all departments to facilitate more fluent workflow across the board. Maintained day-to-day running of onboard gaming departments and initiated new products to capture larger market. As a dynamic leader and team builder, was consistently motivating others toward success.

Key Achievements:
Designed and implemented fleet wide computerized accounting and revenue reporting systems.
Implemented solutions for fleet wide staffing and rotation of casinos department. This included over 200 staff, from 25 different countries on 7 different cruise ships.
Coordinated refurbishment of 5 of 7 casinos utilizing both existing employees and outside contractors.
Set company revenue & P.P.D. records.
Longest serving manager in company history.