Levi Flory Email & Phone Number

Kansas City, Missouri Area

Present sales demonstrations of USA Staffing, the U.S. Ofice of Personnel Management's human resources recruitment, staffing, and on-boarding software. Manage the implementation of USA Staffing modules across client agency through procurement, project management, change management, business process review, and system training.Analyze business requirement of client agencies, communicate those needs to programmers in the form of functional requirements and user interfaces screen mockups.Build wireframe and high fidelity prototypes using Pencil and Axure RP. Develop full-stack interactive prototypes using HTML, CSS/SASS, PHP, Ruby, C#, and JavaScript (vanilla JS, Mithril, React, Angular, and Express). Facilitate and observe usability testing sessions with Human Resources, Hiring Managers, and New Hires.Develop console applications using .NET Core with C# to extract data from third-party APIs.Ensure client requirements are met by conducting functional, acceptance, regression testing of new and enhanced modules of the USA Staffing web application.

Topeka, Kansas Area

- Manage project management teams focused on eliminating waste and minimizing variance through the use of the Lean Six Sigma methodology.- Develop and generate report, conduct trend analysis, and perform statistical sampling of business process to be used by senior management in the development of strategic goals.- Develop record tracking databases through the use of SQL and Microsoft Access.- Gather, document, and communicate business requirements to the Office of Information & Technology resulting in the modification of current applications or the procurement of new software.- Develop training materials and conduct training sessions regarding new software applications.

- Manage project management teams focused on eliminating waste and minimizing variance through the use of the Lean Six Sigma methodology.- Develop and generate report, conduct trend analysis, and perform statistical sampling of business process to be used by senior management in the development of strategic goals.- Develop record tracking databases through the use of SQL and Microsoft Access.- Communicate with the Office of Information & Technology to notify, analyze and correct data anomalies.- Monitored call volumes, agent metrics, performed regression analysis, and generate forecasted staffing levels and distributions.- Developed and administered and productivity and gain sharing program utilized to improve the efficiency and quality of the contact management center.

- Conduct reviews of HRC customer calls for assessment of quality and customer satisfaction by monitoring and evaluation the quality of customer service provided by contact representatives.- Perform a leadership role in conducting overall reviews of junior contact representatives’ performance during one-on-one coaching sessions covering quality, service, and performance.- Identify opportunities for improvement on business processes, through active participation in calibration sessions and team meetings.- Participate in special projects, ongoing analysis, investigations, and initiatives with high priority for senior management to evaluate the effectiveness of organizations staff and activities.- Develop individual action plans for contact representatives to establish self development goals and assisted them by providing the knowledge and resources necessary to complete their development goals.

- Receive telephone calls from and respond to veterans, their family members and/or legal representatives concerning first party billing inquiries by responding to questions and concerns and resolving complex billing issues.- Interpretation and analysis of master record information contained within the VA's automated patient account system and several other automated resources.- Explain the process of filing a claim for benefits, eligibility requirements, waivers, forms and documentation that must be submitted.- Protect printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, and VA statutes and policies.

- Extensively prepare to conduct and lead monthly branch meetings outlining goals, achievements, and priorities of the organization and those of subordinate employees.- Develop and maintain a 90-day action plan for the branch and individual subordinate employees to ensure organizational sales goals were met.- Create a weekly work schedule for subordinate employees based on analytical comparison of workload and workflow throughout the basic workweek and promotional seasons.- Periodically perform audits of the teller and customer service staff to ensure compliance with bank and federal regulations.- Prepared and presented loan analysis and decisions to potential borrowers.