Experienced Helpdesk Representative with a demonstrated history of working in the information technology and hospitality industries. Skilled in Mac, Apple Support, iOS, Jamf, Project Management, and Product Support. A strong customer success advocate, and VIP global support professional.Sound engineer with history in stage management, event production, studio recording, AV, and hardware repair. Critical listener with the ability to adapt to unforeseen variables. Graduated from Heartland Community College.