Levi Mitchell Email & Phone Number

•Manage key relationships with customers•Responsible for providing pricing to key customers•Provide the Logistics Agents with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.•Maintain and further develop customer and warehouse relationships through daily communication•Provide excellent customer service by tracking on time pickups and deliveries are made•Document all special service requirements of customers and warehouses•Enter loads and appointments in the TMS•Set pick-up and delivery appointments with warehouses•Proactively provide tracking updates to customers and warehouses•Manage all unplanned accessorial charge issues related to the customer and related warehouses•Enter all necessary information into the TMS to ensure data integrity•Prioritize tracking and appointment setting based on time constraints and customer priority•Represent our customer when working with contracted carriers•Identify and communicate ways Total Logistics can continuously improve in its operations•Assist in the development of new employees

• Source and procure carrier services to move freight• Develop and grow carrier’s book of business• Build long-term strategic relationships with carriers and customers• Involved with carrier management: selection, qualification, and performance evaluation• Negotiate rates with carriers for maximum profit• Book and track loads through TMW and AS400 systems• Provide excellent customer service and accurate details to execute logistic plans as needed• Schedule pick-up and deliver appointments to meet contract carriers and customer requirements• Track shipments from pick-up to delivery to ensure that accurate, up-to-date information is provided• Resolve issues with delayed or damaged shipments

Own and manage rental property

• Conducted daily and weekly meetings with full sales team as the Opening Manager on duty, which included review of scorecard results and sales and team goals • Responsible for opening the cash office, daily deposits, prepping cash registers, and opening safe count• Set game plans using plan-o-grams for seasonal merchandise • Managed accuracy of the weekly ad set• Pulled the Manifest Report, developed labor plan needed to successfully execute a freight delivery and coordinated and communicated the plan to the team members• Improved efficiency of truck operations and freight team management • Organized a workload plan to coordinate the number of team members needed to successfully execute a freight delivery • Developed work schedules for team members to minimize overtime hours• Managed and administered transactions in the Store Inventory Management System• Managed a group of team members to perform regional inventories• Ran inventory variance reports, determined issues, and resolved for an accurate inventory report• Assisted in recruiting, interviewing, and hiring new staff members• Trained team members on new store procedures and policies, including proper firearm selling regulations to meet ATF standards• Managed weekly verification report of all gun sales to ensure AFT standards were met