Levi Williams Email & Phone Number

Greenville, South Carolina, United States

• Managed teams of 8 to 20 Collections Representatives in an effort to assist customers with payment plans that resolve their past due balance and avoid repossession of the vehicle• Trained and coached Collections Representatives each day in order to improve skill and efficiency with daily operations - Analyzed multiple reports using PowerBI and Microsoft Office tools to identify deficiencies and improve team performance - Consistently outperformed monthly company averages in various key performance indicators - Advanced 30 agents from Late-Stage to more critical collections roles in 2023• Traveled to one of the company’s outsourcing sites in Grenada to launch a new Late-Stage Collections department there - Trained representatives and supervisors on GLS Late-Stage policies, procedures, and best practices over a weeklong period• Conducted interviews with 80 candidates for the Collections Representative position, leading to 16 hires

San Diego, California

Quality Assurance Representative, Quality Assurance Safety Observer • Supervised the flight equipment work center during night operations for a flight training course in Yuma, AZ• Managed aviation life support systems associated with 12 aircraft, 40+ pilots, and 20+ aircrew both physically and through the Naval Aviation Logistics Command Information System (NALCOMIS)• Conducted quality assurance audits on aviation life support systems and the squadron’s egress program• Observed the installation of explosives on aircraft to ensure proper safety measures were taken

San Diego, California

Collateral Duty Inspector• Supervised the flight equipment work center during night operations for the Unit Deployment Program in Okinawa, Japan• Inspected various flight equipment maintenance actions to improve mission readiness• Inventoried and accounted for all tools and equipment needed to perform both maintenance and missions• Trained junior Marines both on the job and during weekly periods of instruction, which led to a more qualified and knowledgeable work center

San Diego, California

Flight Equipment Technician, Egress Instructor• Worked with 4 different squadrons to successfully conduct operations off the coast of South Korea during a 2-month period• Performed a wide range of flight equipment related maintenance actions, improving mission readiness• Worked with pilots and aircrew to ensure they had the proper survival equipment needed to perform flight operations• Submitted purchase requests through contractors and the proper Marine Corps channels to acquire better quality flight gear for pilots and aircrew• Trained new Marines and contractors on proper safety procedures required to perform maintenance on the aircraft

San Diego, California

• Collaborated with a team of 6 analysts to create a risk assessment of the ongoing violence between Kyrgyz nationals and Uzbeks in the Kyrgyz Republic• Researched and analyzed the political landscape of Kyrgyzstan to estimate the likelihood of a genocide occurring in the country within the next 5 years• Wrote analytical reports and briefed the team each week on findings and estimations

Erie, Pennsylvania Area

• Worked with a team of 10 analysts conducting research and analysis regarding worldwide vehicle communication technology• Wrote analytical reports, worked as an editor on the overall project, and presented findings to representatives from the Department of Defense• Used Wikispaces to compile reports, data, and sources

Economics

Ba, Intelligence Studies

Activities and Societies: Mercyhurst Honors Program, Phi Eta Sigma National Honor Society, National Security Club