Levi Worts Email & Phone Number

Bozeman, Montana, United States

Leading the marketing strategy for both internal and external use cases of generative AI focusing on user experience, desired outcomes, and technical debt management to create a cohesive and sustainable tech stack and operational framework.

Bozeman, Montana, United States

Increased chat volume by 564% in first six months and successfully transitioned to a new platform leading to the internal Growth Award presented by the CMO. Generated +$20 million in sourced and influenced pipeline by automating +150,000 conversations and +1600 meetings booked with sales.Working cross functionally with global sales operations, segmented site visitors based on intent data and SFDC statuses to drive high-quality leads into live chat conversations.Developed SUSE’s web personalization strategy from the ground up to scale personalized experiences to segmented audiences using data enrichment and first party data.Led the generative AI pilot project for marketing and sales from business proposal to execution of numerous custom chat apps to generate content for internal teams.Sourced +100,000 webpages, +1000 hours of videos, and +100 PDF documents for fine-tuning LLM model through cross functional work with an engineering team.Launched external generative AI experience for site visitors to get answers to questions and drive directly to relevant content based on the context of the queries.Engineered prompts to generate content in line with brand tone of voice and guidelines.

Bozeman, Montana

I’m a platform champion at Tars, delivering product demonstrations through webinars and social media. My goal with each marketing channel is to:Educate Viewers - Help my audience understand conversational interfaces and their benefits.Establish Thought Leadership - Establish automation and conversational design expertise and best practices. Create Optimized Assets - Content is designed with a multipurpose approach to drive conversations forward with leads who are at every stage of a funnel. Generate Leads - Maximize MQLs from ICPs while segmenting them by use case. I speak to mid-market and enterprise-level leads about the tangible value that chatbots deliver and how chatbots can automate marketing, sales, and customer service in a conversational interface. I demonstrate how automation and artificial intelligence generate significant ROI for businesses while providing an accessible and engaging experience that customers will love.

Manhattan, Montana

We automate interactions between public organizations and citizens using chatbots.As the Director of Customer Solutions, I have worked with state and local clients to facilitate design, implementation, and success of our product for their digital channels.I acted as a liaison, project manager, and customer success manager with CIOs and their team to roll out chatbots seamlessly and pivot into tracking and accomplishing successful outcomes.I recently led the expansion of one of our oldest state government clients by 4X through upsell of usage metrics and new features.Additionally, I represented SkyCivic in the 406 Labs Business Cohort at Montana State University-Bozeman from February to May 2020

Bozeman, Montana, United States

This role was the equivalent of a Product Marketing Manager. I studied the needs of my organizations to develop public relations strategies that will influence public opinion and promote ideas, products and services.I developed communication and informational programs to create favorable public perceptions of my organization's accomplishments leading to four star rating overall.I established and maintained cooperative relationships with representatives in our community, with consumers, employees and public interest groups

Bozeman, Montana, United States

I designed and implemented the first chatbot system for the State of Montana. My work directly resulted in +600,000 automated conversations, and filled an estimated $2.4 million resource gap for customer service.I created strategies for a state-wide campaign targeting 800,000 citizens. The website, mtrealid.gov, has achieved a 60% engagement rate and a 25% conversion rate with over 100,000 automated conversations at a cost savings of +$200,000.I rebranded and rejuvenated social media accounts with graphic design, video, crafted posts and user engagement with organic reach over 20,000 impressions.I drafted and published news releases and participated in interviews with multiple media agencies as the representative of my organization.

Bozeman, Montana

I organized material and completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.I analyzed business processes in specific fields to determine need for revisions in previously published materials and development of new material.I edited, standardized, and published material prepared by employees including the administrator for the Motor Vehicle Division.

Produced blog publications on experience and insights as a disruptor and innovator working within state government.Articles offered thought leadership on a variety of skills including: public Information, digital technologies, and professional development.

Camp Pendleton, California