Levi Ewo Email & Phone Number

Port-Harcourt, Rivers State, Nigeria

Port Harcourt Rivers State Nigeria

As the Transformer Distribution Manager, I worked to deliver the maximum commercial returns of each Transformer, while I ensured their optimum uptime and efficiency.

Port-Harcourt, Rivers State, Nigeria

1.Oversaw the operational performance of distribution transformers (DTRs) to ensure maximum uptime and seamless power distribution to customers.2.Interfaced directly with customers and potential clients, building and maintaining strong relationships to enhance customer satisfaction and retention.3.Addressed customer inquiries, concerns, and complaints in a timely and professional manner, recommending resolutions and reconciliation for over or under billings.4.Led a team responsible for cash collections, ensuring accurate record-keeping and adherence to established procedures.5.Collaborated with internal departments to facilitate effective communication and prompt resolution of customer issues.6.Developed and implemented strategies to optimize the efficiency and longevity of distribution transformers, minimizing downtime and enhancing reliability.7.Provided technical guidance and support to the team, promoting a culture of continuous learning and development.8.Stay informed about industry trends, regulations, and best practices to ensure compliance and delivered exceptional service to customers.9.Analyzed data and generate reports on DTR performance, customer interactions, and billing resolutions for management review.10.Participated in cross-functional projects and initiatives aimed at improving operational efficiency and enhancing customer experiences.

Port-Harcourt, Rivers State, Nigeria

1.Led the end-to-end sales, installation and deployment process of ATMs at customer locations, ensuring precise execution and adherence to established guidelines.2.Oversaw the installation of ATMs at key customer sites, including Unity Bank ATMs at Olu-obasanjo Road, Omoku, and Woji Port Harcourt, delivering seamless and efficient installations.3.Managed and implemented software upgrades and patches for ATM products, ensuring that the latest versions are deployed to enhance performance and security.4.Conducted thorough site inspections to verify compliance with ATM installation requirements and ensure optimal functionality.5.Installed ATMs according to bank requirements and technical specifications, guaranteeing reliable and secure operations.6.Developed and delivered comprehensive technical training programs to customers and internal teams, covering various aspects of ATM operation, maintenance, troubleshooting, and software updates.7.Created training materials, conduct workshops, webinars, and training sessions to promote product knowledge and empower customers with self-sufficiency.8.Collaborated with development teams to identify areas for continuous improvement and drive enhancements to the performance, reliability, and usability of ATM products.9.Gathered customer feedback and conduct product analysis to identify opportunities for product enhancement and innovation.10.Planned and coordinated project rollouts, ensuring timely execution and effective communication with stakeholders.