Najite Roy Ikutegbe Email & Phone Number

Lagos, Nigeria

- Orchestrated the end-to-end launch of the flagship ipNX FoS broadband series and FoS Xtreme.- Played a pivotal role in providing product training & sales enablement collateral for 10-man sales teams.- Supervised the holistics of product management in delivering 5+ new products boosting efficiency by 25% and reducing costs by N750,000 in 2021.• Spearheaded the development of a dynamic product management dashboard, reducing previous data analysis time from 5 hours to real-time data access and commended for scalability and functionality.- Revised Residential & SME broadband service plans in 2023 with a 9% growth in average revenue per user (ARPU) while collaborating with the sales & marketing teams to communicate revised plans to customers.- Identified & capitalized on customer needs via analysis of market dynamics and customer behaviour with a 97% customer satisfaction rating on products/services and 10% churn of customer attrition rates.

Nigeria

- Contributed to the profitability maximization of operations through continuous improvements.- Led customer migration project from 3.5GHz to 5GHz band radios with a 33% substantial cost savings.- Introduced/recruited for the position of ‘OSP Scheduler to streamline customer activations and surveys.- Implemented a technical operations dashboard that enhanced team efficiency by 40% and service quality.- Commended for the strategic leadership of the 15-man technical team, ensuring professional development.- Formulated & executed a robust business continuity plan in response to the COVID-19 pandemic, ensuring 24/7 technical operations across Nigeria and stable customer service, earning a 98% satisfaction rate.- Spearheaded the “Hawk Eye” service monitoring project focused on optimizing advanced monitoring tolls, aiding troubleshooting, easy maintenance and real-time data on network performance and device status.

Lagos, Nigeria

- Reorganized the Voice Communications unit, aligning it to deliver services in accordance with agreed SLAs.- Oversaw the deployment of ipNX pioneer Public Wi-Fi hotspots at 5+ public locations with fast connectivity.- Wrote and consistently won highly contested bids worth $30,000+, growing the sales & revenue by 25% YOY• Mitigated toll fraud risks by 90% through network security measures on all ipNX Voice Gateways.- Supervised the overall delivery and performance of ipNX Voice and Wi-Fi services, including backend and frontend systems.- Set up departmental structures and policies to promptly resolve level-2 escalations from corporate/retail customers, providing quick solutions to support issues.

Nigeria

- Installed satellite downlinks, IP streams and terrestrial incoming feeds for IPTV services.- Generated a 15% reduction in operational expenses and ensured 24-hour system update.- Conceptualized, built, and led the technical team to launch the ipNX premier IPTV Head-end.- Rolled out the IPTV service in collaboration with 3+ teams and maintained weekly operation reports.- Spearheaded overall operations and maintenance of the IPTV Head-end services to ensure quality of service.

Nigeria

- Researched new mobile wireless vendors and conducted a comprehensive POC for Airspan Air4G.- Contributed to Core/RF network planning design sessions & the annual budget preparation exercise in 2011- Performed network audits, reduced network costs by 50% & analyzed data to provide capacity management- Drew an elaborate budget for Mobile WiMAX 802.16e Rollout in Port-Harcourt city and delivered acomprehensive RF plan/design while providing WiMAX RF coverage and analysis across 3+ regions.

Nigeria

- Applied for and implemented a/16 (Medium Capacity) IP Address Allocation from AfriNIC.- Provided RF & IP cut sheets for base stations nationwide & collaborated with teams in Israel and Canada.- Interfaced with the sales team to identify critical TMAs for Wireless network expansion and aided the long- term planning of SOMA Base stations across the country.- Co-designed, implemented & championed the network infrastructure to launch ipNX W-CDMA-based, SOMA Wireless rollout in Port-Harcourt and Abuja.

Nigeria

- Pioneered Voice interconnectivity with PSTN and implemented IT security policies using Cisco.- Awarded Certificate of Honor for display of gallantry and professionalism in the course of duty.- Attended Cisco PGW Bootcamp in Singapore with telecoms experts from around the globe.- Led the installation, configuration, and commissioning of all SOMA base stations within the period.- Participated in all site selection, survey & acquisition activities for the first 8 installments of SOMA stations.

Nigeria

Executive Mba, Business Administration And Management, General

Core Courses includes: - Corporate Financial Management - Operations Strategy - Entrepreneurship - Digital Business and Technology.

Gnam, Innovation Sprint From Idea To Busines

Post-Graduate Diploma, Technology Management

- Introduction to Quantitative Techniques in Decision Making - Technology Strategy and Corporate Planning - Project Management.

Smp, Senior Management Programme

Wfre, Wimax Forum Rf Network Engineer Certification Program

B.Eng, Electrical/Computer Engineering

Core Courses includes: - Engineering Mathematics - Advanced Circuit Theory - Control Engineering - Digital Electronics - General Computer.