Responsible areas include Service Desk, Network Operations Center (NOC), Systems Access Management (SAM), Infrastructure Field Services (IFS), and Desktop Operations.Fifteen years of progressive experience and responsibility in business\IT processes, functions, and projects.Fifteen years management experience in which I facilitated communication between Cambia\Regence Information Technology Services, its customers, as well as other members of management.Two years experience as a problem coordinator in which I interfaced with the business regarding outages of Regence Information Technology Services systems.Twenty years experience in the Healthcare field with Cambia\Regence Information Technology systems.Eight years experience developing and managing small projects for the Enterprise Support Center.Experience with ITIL Incident, Problem, and Change management processes and activities.Strong, proven leadership skills with highly developed interpersonal skills to lead and manage a teamStrong written and verbal communication skills with a demonstrated ability to communicate with and calm customers.Excellent computer skills with experience using Remedy, Power Point, Word, and Excel as well as a variety of web applications.