Levi Smith Email & Phone Number

United States

Responsible areas include Service Desk, Network Operations Center (NOC), Systems Access Management (SAM), Infrastructure Field Services (IFS), and Desktop Operations.

Greater Salt Lake City Area

Greater Salt Lake City Area

Greater Salt Lake City Area

Greater Salt Lake City Area

Tier 2 support for Server, Network, Unified Communications, and Web Infrastructure\Platform Services.

Tier 2 support for Server, Network, and Platform Services.

Supervisor Enterprise Support Center (IT Help Desk)• Develop and maintain a two year roadmap and vision for the Enterprise Support Center.• Ensure the creation and practice of processes, procedures, and tools that enable consistent and reliable teams across the department as well as Regence Information Technology Services (RITS) as a whole.• Supervise day-to-day operations of the Enterprise Support Center • Regularly provide each analyst with performance reports and support.• Responsible for assuring that the Enterprise Support Center is meeting productivity, quality, and service level goals, resulting in the achievement of high levels of customer satisfaction. • Provide monthly summary reports on the attainment of key service levels, customer satisfaction, and quality\productivity metrics.• Responsible for assisting in the budgeting process as well as ensuring the team is meeting the assigned budget targets.

Lead Analyst \ Problem Coordinator• Responsible for ensuring the day to day operation of the Enterprise Support Center• Responsible for communicating Regence Information Technology Services outages to its business customers and members of IT management.• Facilitated meetings for improvements in technology and Regence Information Technology Services practices to reduce the number of outages.• Worked with the Enterprise Support Center and other areas of infrastructure to facilitate problem management.• Worked with Change Management to tie changes back to identified outages and worked with them to design practices and procedures to help minimize future outages.

EDI Help Desk Analyst• Performed troubleshooting to Regence providers who submitted claims electronically to Regence.• Worked with administrators at Regence provider sites to ensure their needs were met.

Computer Operator• Operated an IBM mainframe. Primary responsibilities included running of batch jobs, performing backups, and print distribution.

Cloud U Certification

Cloud U Certification

General Education

General education credits earned, no degree obtained.