Levlin Murzello Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Accomplished sales manager with a demonstrated ability to drive sales and manage client accounts.
• Demonstrated ability to align activities with business strategies to achieve defined objectives.
• Proficient in supporting the team in customer acquisition efforts, resulting in expanded customer base and increased profitability.
• Skilled in implementing and overseeing sales and account management initiatives with a detail-oriented approach to meet organisational goals.
• Strong focus on delivering results while maintaining a customer-centric approach.
• Dedicated to continuous improvement and staying well-informed of industry trends and best practices in business development and client management.

Dubai, United Arab Emirates

• Yalago is the Global Leisure Wholesaler of the Emirates – dnata Group. Extending the contracting of a strong and financially stable group, which owns well established Tour Operators & OTA's. Yalago's portfolio includes.
• Conducted customer mappings and configured client accounts, driven by a review of error rates, mapping data, and client traffic to identify opportunities and propose relevant solutions.
• Independently managed back-office functions related to mapping activities, benchmark analysis, identifying growth opportunities, and communicating progress to internal and external stakeholders.
• Collaborated with Business Development and Market Managers to gain insights into existing and emerging markets and destinations, contributing to the creation of briefs for campaigns and new products.
• Optimized the Yalago portfolio for key accounts through focused analysis and experimentation, fostering relationships with key client stakeholders and internal sales and API teams.
• Worked closely with department heads and BI support teams to synthesize and consolidate data, producing invaluable management information.

United Kingdom

• A subsidiary of Berkshire Hathaway Energy, Northern Powergrid is the electricity distributor delivering electricity to 8 million customers across Northeast England, Yorkshire and North Lincolnshire.
• Oversaw the outputs of a central reporting team
• Produced MI reports and presentations for the management team and key executive members
• Carried out trend analysis and seasonal forecasting on customer interactions to develop effective resource schedules
• Outlined strategic recommendations to optimize the customer experience and contact center performance (Service level, Answer speed, AHT, Abandon rate)
• Sourced and managed agent resources covering a 24/7/365 Omni-channel contact center

Al Ain, United Arab Emirates

• A joint venture between Mubadala Development Company and Serco UK providing Integrated Facilities Management Services to the UAE University in Al Ain. www.khadamat.ae
• Managed the operations of a 24/7 service desk including supervision of a team of 6 service desk agents
• Trained, guided and supported the team; including performance reviews and identified opportunities for training
• Identified and recommend improved work practices, continuously improving service quality and reducing costs
• Interrogated the CRM (FM Easy) and CAFM systems (Archibus) to report on how KPIs are achieved
• Ensured all service requests are completed in a professional and timely manner, whilst achieving SLAs consistently and ensuring that the correct process flows are adhered to

Dubai

• Sourced new business and promote the bank's products and properties in a highly competitive market
• Targeted potential retail and corporate clients who are looking to attain mortgage facilities
• Built new relationships with Mortgage Brokers, Property Developers and Real Estates
• Referral Business – contacted existing clients; responded to queries and developed an ongoing business relationship
• Maintained public relations with entities such as Master and Private Developers, RERA and financial institutions
• Provided and maintained a high level of customer service and satisfaction

Dubai, United Arab Emirates

• Worked as an active member of branch management to create strategies and achieve branch goals
• Coach and guide front-line staff on the bank's code of conduct and changes in policies and procedures
• Manage the banking hall queues, handle walk-in customers, addressing their concerns and queries
• Liaise with the bank operations teams to ensure timely and accurate customer correspondence
• Educate customers on the use of Cash Deposit Machines, ATM and Cheque Deposit MachinesKey Achievement:
• Part of the branch automation pilot program which helped migrate a significant number of customers from teller usage to machines

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Diploma, Iata-Uftaa International Travel & Tourism Foundation Diploma

Certification, Internal Qms Auditor (Based On Iso9001:2008)

Senior Secondary School Certificate (A Govt. Of India Approved)

Diploma, Digital Art (Web Designing & Graphic Designing)

Certificate, Programming On C++, Oracle With Dev 2000 & Visual Basic

Foundation Certificate, Airport Operations With On-Job Training

Introduction Certification, Civil Aviation

Diploma, Hardware And Network Engineering

Secondary School Leaving Certificate (S.S.L.C.)