Levon Govbashyan Email & Phone Number

Westlake Village, Ca

Customer Service- Serve as initial point of contact for the program- Act as a liaison between borrower, underwriter, loan originator and lender- Provide customer with timely and periodic status updates of their loan application- Return all inquiry calls within one business dayCustomer Intake and Data Entry- Collect required documentation from applicants and follow up on missing items- Establish, maintain, and update files, databases, records, and/or other documents forrecurring internal reports- Order credit reports, title reports

Westlake Village, Ca

Home Service Specialist 2 ♣ Working with new hire associates to build their professional proficiency, overall understanding of loan processing and develop basic customer service skills.♣ Collaborating with senior management to design successful action plans improving in-role associates overall performance, associates confidence and speed to proficiency.♣ Utilized Excel to create job aids to ensure quality, streamline processes, and report trending. Proficiency Coach for Retail Fulfillment ♣ Working with new hire associates to build their professional proficiency, overall understanding of loan processing and develop basic customer service skills.♣ Collaborating with senior management to design successful action plans improving in-role associates overall performance, associates confidence and speed to proficiency.♣ Utilized Excel to create job aids to ensure quality, streamline processes, and report trending. Proficiency Coach for Foreclosure Look Back Review Collaborated with senior management to increase workflow production by 300% by creating new processes and optimizing current procedures. ♣ Provided support to over 100 associates to ensure foreclosure actions were in accordance to investor/insurer, state, and regulatory guidelines while minimizing financial losses to the companyForeclosure Look Back Specialist – Claim Researcher ♣ Audited Loan Modifications and loss mitigation practices to ensure State & Federal guidelines were met.♣ Specialized in State and Federal foreclosure laws; ensuring procedures were followed, with respect to foreclosure sale, post sale confirmation SCRA and Bankruptcy guidelines. Mortgage Servicing Specialist 2 ♣ Reviewed Bank Statements, paystubs, 401K and Stock portfolios to verify credit worthiness to ensure loan documentation met compliance standards♣ Maintained an overall monthly production of 105%, with a deficiency rate of less than 1%.

Westlake Village, Ca

Sr. Post Closing Specialist♣ Responsible for training staff and providing technical support ensuring web servers, hardware and software operated accurately.♣ Specialized in HTML, Flash, and PhotoshopAccounting Specialist 3Title Claim Researcher 2• Audited Loan Modifications and loss mitigation practices to ensure State & Federal guidelines were met.• Specialized in State and Federal foreclosure laws; ensuring procedures were followed, with respect to foreclosure sale, post sale confirmation SCRA and Bankruptcy guidelines. Mortgage Specialist 2Selected to work Bank Select Loans and worked with Senior Management to modify the customer service system. This improved efficiency, better tracking for reporting, less employee’s needed and improve customer experience.Reviewed over 25 Conventional, FHA, VA and USDA loans a dayMaintaining a quality rating of over 98% and received Employee of the Month Twice

West Hills, Ca

Suspense Coordinator • Specialized in Conventional, Non Conventional, FHA, VA • Reviewed Income, Asset and Collateral documentation to verify credit worthiness• Managed and maintained Multi-Million Dollar pipelines while delivering exquisite Customer Service• Trained and supervised Jr. Suspense Coordinators