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Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

× Deliver an authentic service that creates a Modern Luxury customer experience, achieving 20% of Team Sales Goals× Ensure the store is achieving company objectives and KPI goals, maintaining an awareness of current fashion trends× Liaise with a Store Manager, reviewing business results, execution of plans, customer feedback, team performance× Provide store Leadership by balancing policies, procedures, Loss Prevention, Payroll, Reporting, Scheduling× Build and maintain strong customer relationships, loyalty, and retention through exceptional Service× Support daily store Operations, implementing new and efficient ways to reduce cost and time× Achieved personal Sales goal of $180,000 in 2021, $220,000 in 2022 and $360,000 in 2023× Onboard, supervise, and coach a team of 16, developing 2 associates into Leadership roles× Coached and developed an excellent seasonal team of 8 with a 50% retention rate

Toronto, Ontario, Canada

- Provided personalized assistance throughout the customer’s shopping experience and addressed product-related issues - Monitored and maintained visual Merchandising standards, ensuring that products are displayed per brand guidelines- Achieving monthly, quarterly, and annual sales goals, contributing to 10% of store Sales- Fostered a Customer-centric culture and ensured exceptional Service Delivery, guaranteeing customer satisfaction- Acted as a liaison between Associates, Clients, Store Management, communicating successes and opportunities- Managed Inventory levels, including stock replenishment and rotation to optimize sales and minimize loss- Executed opening and closing procedures according to company policies and procedures- Identified customers’ buying trends and strategized a plan to further meet their needs

Toronto, Ontario, Canada

- Partnered with the team to support action plans that optimize results, ensuring execution of Operational activities- Fostered Growth and Development of team members by Training standard operating procedures and processes- Created engaging graphics, illustrations, layouts for digital/print materials, ensuring alignment with guidelines - Provided a high level of Customer Service by identifying and evaluating customers’ needs- Developed innovative and visually appealing multimedia concepts for various Projects

Ho Chi Minh City, Vietnam

× Partnered with the team to support action plans that optimize results, ensuring execution of Operational activities× Fostered Growth and Development of team members by Training standard operating procedures and processes× Created engaging graphics, illustrations, layouts for digital/print materials, ensuring alignment with guidelines × Provided a high level of Customer Service by identifying and evaluating customers’ needs× Developed innovative and visually appealing multimedia concepts for various Projects× Built a highly satisfied and loyal customer base through Engagement and Conversion