Lew Freyholtz Email & Phone Number

Hamburg, Hh, De

Remote

Hamburg, Deutschland

Hamburg, Deutschland

Hamburg

Hamburg Area, Germany

Costa group (AIDA/Costa Crociere)

St. Paul

Trane Intelligent Services is a suite of products which uses big data analysis techniques gathered from commercial facility automation systems to improve operations. TIS helps building owners target specific maintenance and repair issues which, if addressed, provide greater comfort, higher energy efficiency, and prolonged equipment life. I work daily to improve and enhance all aspects of the product offerings; customer/field communications and messaging, web applications, data visualization and reporting, mobile applications, and operations support tools.Primarily responsible for all aspects of service experience (SX), customer experience (CX), and user experience (UX): - communication strategy - interactive channel - visual presentation, brand, value proposition, and branding - user experience and end-user research - product strategy - user experience team building/management

Greater Minneapolis-St. Paul Area

Led user experience team focused on providing mobile solutions which enhance the in-store experience for customers, particularly in the mobile space. Primary responsibilities: - Work as part of user experience committee to build user experience practice and cross-channel cooperation, with the goal of creating a seamless customer experience regardless of channel of engagement - Provide strategic insight and digital tools for associates (Blue Shirts) with the goal of enhancing the in-store experience for our customers - Build, nurture, and motivate user experience team - Manage resources, timing, and budgets for user experience aspect across up to 7 simultaneous projects - Advocate for strong user experience process while partnering with development teams to ensure high-quality end product

Minneapolis, Minnesota

- Developed cross-functional teams in the areas of strategy, business analysis, usability, interaction design, and user interface development, and software engineering. - Developed an agile development process affording greater visibility to and controls on the dynamics of our projects, increasing collaboration, and driving tangible results more quickly - Developed and presented user interface and application strategies by combining the clients’ goals with the goals of the end user - Applied appropriate mix of skills and user experience methods, recommended appropriate timing and budget requirements, and set expectations on outcomes with prospective and current clients - Developed marketing, messaging, and educational materials to grow the role of user experience within the areas of enterprise IT and software companies and to evangelize the value of UX - Developed prototypes, interface designs, specifications, and standards to meet client needs - Maintained oversight of all projects to ensure the client received the best product possible - Led the concept, design, and delivery of solutions in web, mobile, rich internet, embedded, and desktop form factors

Minneapolis, Mn

I was responsible for the development of and adherence to user experience processes, creative direction, and front-end team (interactive design, usability, information architecture). I worked closely with my colleagues in the development area to deliver interactive marketing solutions for clients.

White Bear Lake, Mn

At UserView, I was responsible for interactive design and visual design for training CD-ROMs. I worked closely with instructional writers, designers, and client team members to produce storyboards, design and code interactive elements, and develop technical specifications for each training release.