Configuration and implementation of Laptops/PCsConfiguration and installation of firewallsProject planning including budget controlDocumentation of processesLiaising with third parties for successful project completion Office 365/Sharepoint tenancy setupOffice 365 User and Admin training

Monitoring the issues raised from a managed service system that is integrated with a ticketing system to triage into tickets for the helpdesk team.Monitoring the backup events raised from the backup monitoring system, creating tickets and checking the backups on the relevant servers. Setting up Network drives for multiple users from multiple serversSet up of Office 365 for users (including installing and set up the Office 365 tenant)Email issues - including Outlook, exchange and Office 365 analysis/amendments for the fixing of issues.Setup of printers including searching for Printers IP to set up through that route.VPN issues - connection issues, restarting remote services etcSonicWall\Firewall changes - Firewall reboots, adding URL's into exceptions, port changesPowershell - Using multiple modules e.g. Sharepoint/Azure AD etc to connect and make changes to Office 365 tenantsMicrosoft Enabling Office 365 Services certification / MCP. Working with third party support companies to solve problems and find solutions

Took calls and emails from clients and took notes/logged issues.Analysed issues whilst on the phone, escalating when necessary.Performed hourly checks of multiple systems and reported back.Worked alongside the ACR team regarding the testing of multiple files in and out of the EDI system.Used Nagios as a means of monitoring many servers and sites that are vital in the daily running of the business.

Acted as the first point of contact and provided a service to clients and customers, both external and internal.Analysed the code behind the software quite often. Setup and provided metrics regarding ticket numbers and ticket information to management and other teams.Assisted with basic networking issues with some clients, which included setting up users and ensuring they can connect to the servers they need using Active Directory, SQL Server and VMware player. Used Exchange to setup accounts/groups and resolved some internal email issues.