Responsible for the fraud risk strategy which includes: onboarding, digital servicing, all types of transactional fraud, payment fraud & 1st party fraud.I am also responsible for the UK fraud operations department which includes front-line client servicing for transactional fraud, execution of application fraud controls & complex fraud investigations.

- Provided analytical support for credit card remediation projects from population identification through to the fulfilment of redress activity and customer communications.- Supported the development of a model to replicate intricate platform logic in order to perform redress calculations.- Led data-driven discussion with product owners, legal, compliance & third party vendors to drive the implementation of remediation strategies for consumer credit cards.

- Transformation role utilising analytical tools (SAS, SQL & Visual Basics) to optimise processes resulting in a 60% reduction in FTE primarily via automation- Implemented and maintained a suite of MI reports which measured operational and financial performance, tracked trends and provided actionable insight to management

Implemented and performed financial controls to improve the accuracy of financial reporting and to mitigate the risk of adverse customer impact