Team leader of staff of 20 customer assistants.• Assigned employees to specific duties to best meet the needs of the shop.• Reordered inventory when it dropped below predetermined levels.• Examined merchandise to verify that it was correctly priced and displayed.• Instructed staff on appropriately handling difficult and complicated sales.• Generated repeat business through exceptional customer service.• Cleaned and organised the shop, including the checkout desk and displays.• Strategically scheduled team members to maintain optimum staffing levels always.