Lewis S. Email & Phone Number

York

York, England, United Kingdom

I took part in Mindless Academy' s Digital Micro-Internship programme during the month of September 2020. During this time, I learned how to master the art of storytelling and the science of SEO, creating four pieces of editorial content for Mindless Mag on Fashion + Stuff That Matters. All articles will be published at www.mindlessmag.com.

Social media and marketing media intern.

Studying Creative Writing BA at York St. John University

York, United Kingdom

Responsibilities included: a variety of admin roles such as taking first notification of client losses and correctly assessing liability, to ensure the best journey for the client. Documenting information relating to incidents in a variety of situations, as accurately and easily for the client as possible. Identifying and securing service opportunities. Ensuring smooth operation of client repair and hire. Helping the client in resolving their claim, ensuring to give a service befitting of M&S car insurance and working as their main point of contact. Keeping client claims files updated, accurate and being responsible for my own workload. This role required absolute dedication to FCA rulings regarding confidentiality. Achievements - Selected for the Review team after induction due to strong grasp of the role and excellent work ethic. - Promoted to M&S Personal Claims Manager one month later, after demonstrating strong interpersonal skills, excellent telephone manner and an above and beyond service expected of the brand.

Cardiff, United Kingdom

Responsibilities included: account management, customer service, liaising with other companies to verify information, investigative work, accurate and rapid data entry, working cross department, saving closing accounts, troubleshooting and ensuring both my work and policyholder requests were compliant with the law.Achievements - Chosen to move up to a more advanced team, after two months, following high performance. - Awarded bonus for excellent telephone manner. - Quickly became competent on new, developmental account system, helped colleagues troubleshoot and identified bugs. - Chosen as part of trial team to take on a more challenging workload.

Cardiff, United Kingdom

Responsibilities included: generating valid leads, closing sales in-store and over the phone, achieving monthly targets and using limited resources to create appealing deals. I took it upon myself to learn more about the field. Oversaw store issues (e.g. resolving cancellations.) and targets whilst the manager was away and helped recruiting new staff.Achievements - Being trained for management, before the company went into administration.

Cardiff, United Kingdom

Responsibilities included: advancing product knowledge, managing multiple KPI’s, delivering accurate and expert information, creating appealing deals with limited resources to close both domestic and commercial sales. Delivering excellent demonstrations of products.Achievements - During a multi-store training event, held by Dyson, I was awarded the best sales demonstration by the Dyson Regional Manager and QVC sales personality. For this I won a Dyson vacuum of my choice.

Cardiff, United Kingdom

I developed sales skills and quickly learned about products in a short amount of time for the Christmas period.

Cardiff, United Kingdom

I worked at Bank alongside Phones 4u, driven to make extra money during the holiday season.

Birmingham, United Kingdom

High-pressured and fast paced store, promoted to Shift Manager from Shop Assistant after five months developing strong leadership skills. Duties included handling large sums of money, unloading deliveries whilst ensuring all tasks were completed and queues were handled as well as back office work. Leading my team effectively was paramount to completing our jobs before the shift was over.

Birmingham, United Kingdom

A family-run business. Developed strong organisational skills and showed initiative suggesting we join trip advisor, which garnered a lot more attention for the B&B.

Bachelor Of Arts - Ba (Hons), Creative Writing, 1St Class Degree

Ocr National, Media Studies, Distinction-Merit

Activities and Societies: Guitar, athletics.GCSE’s: 7 subjects including English, Maths and Science.