I began my work here undertaking an intensive training programme which lasted 7 weeks where I gained all of the necessary skills in becoming an adept claims handler. I worked on both FNOL and Customer Contact systems integrated into the claims system we use which is Guidewire to handle challenging calls and escalating supplier demand issues. I have recently moved into the CASS team which means I have taken on a more admin based role in complaints and supplier support, with a view to eventually dealing with FOS and CEO complaints when I develop within this role.

I worked as a waiter and bartender here serving drinks to customers and delivering food to tables. I worked in busy, fast paced environment ensuring I maintained a high level of customer service throughout my shifts. I also developed skills as a barista whilst here as I regularly made hot drinks for customers whilst being behind on the bar.