Frances Lewis Email and Phone Number
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Frances Lewis personal email
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Frances Lewis phone numbers
Multifaceted, dedicated and result oriented professional with 10 years of leadership experience. My expertise includes Operations Management, Process Improvements and Implementation, in addition to specialties in the areas of Talent Management, Career Mentoring, Strategic and Project Management. I have a proven track record for generating ideas, implementing solutions, including reducing time and expenses.I'm now embarking on a journey and passion to develop myself as a career coach by mentoring and training with Black Career Women's Network
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Vice PresidentCox Communications Dec 2019 - PresentAtlanta, Ga, Us -
Director Of Customer CareCox Communications Oct 2015 - PresentAtlanta, Ga, Us
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Sales Support ManagerCox Communications Jun 2013 - Oct 2015Atlanta, Ga, UsProvides operational and support to inbound, retention and outside sales teams, which includes: order entry, project management, sales research, reporting and analysis, methods and procedures documentation and training, process improvement, quota management, customer experience, coaching and development.
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Sr Manager Operations AnalystCox Communications Apr 2011 - Jun 2013Atlanta, Ga, UsRecruited by Executive Leadership to assume role for the strategic planning, communications, and execution of the Regional Operations Center. Implemented strategies to improve performance and client relationships, maximize expenses and reduce client cost. Led initiatives to increase tool effectiveness and efficiency and implemented performance based scorecard for use across the Enterprise. Promoted teamwork and employee development, which included a STEP program designed to create bench strength for leadership positions.
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Tech Support ManagerCox Communications Mar 2010 - Apr 2011Atlanta, Ga, UsOperations leader with direct accountability for Technical Support in Lafayette, Baton Rouge, New Orleans and surrounding areas. Maintained full responsibility for strategic and operational planning, oversaw projects and initiatives for Customer Care. Managed 12 direct reports and 180 indirect reports, including onsite and virtual agents with a $17.5 million annual budget.
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Regional Operations Center ManagerCox Communications Jan 2008 - Mar 2010Atlanta, Ga, UsProvided operational leadership, identified business opportunities, and spearheaded business realignment and efficiency planning. Interfaces with CLEC, ILEC, and regulatory partners. Responsible for ensuring the integration of core functions to optimize organizational efficiencies and held autonomous leadership of day to day operations for team and client support from Omaha to Pensacola.
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Network Support Center SupervisorCox Communications May 2007 - Jan 2008Atlanta, Ga, Us
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Regional Operations SupervisorCox Communications Mar 2006 - May 2007Atlanta, Ga, Us
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System Support SpecialistCox Communications Jun 2004 - Apr 2006Atlanta, Ga, Us
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Career Mentor /CoachBlack Career Women'S Network Dec 2014 - PresentCincinnati, Ohio, UsMentor and Coach women in the areas of career transition and professional development for BCWN Baton Rouge and New Orleans Areas. Black Career Women's Network is a national network and community dedicated to the professional growth of African American Women
Frances Lewis Skills
Frances Lewis Education Details
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University Of PhoenixMaster Of Business Administration (M.B.A.) -
University Of PhoenixInformation Technology
Frequently Asked Questions about Frances Lewis
What company does Frances Lewis work for?
Frances Lewis works for Cox Communications
What is Frances Lewis's role at the current company?
Frances Lewis's current role is Vice President at Cox Communications.
What is Frances Lewis's email address?
Frances Lewis's email address is tl****@****hoo.com
What is Frances Lewis's direct phone number?
Frances Lewis's direct phone number is +122536*****
What schools did Frances Lewis attend?
Frances Lewis attended University Of Phoenix, University Of Phoenix.
What skills is Frances Lewis known for?
Frances Lewis has skills like Telecommunications, Leadership, Call Centers, Process Improvement, Sales Operations, Team Building, Vendor Management, Project Management, Performance Management, Customer Service, Troubleshooting, Team Leadership.
Who are Frances Lewis's colleagues?
Frances Lewis's colleagues are Shann Gooding, Chris Villanueva, R&b Flowers, Kiera Daughtry, Jay Udeshi, Paula Smith, John Allen Cable.
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