Contact Resolution Officer
Current- In this role, I utilise my knowledge of force telephony and contact management systems to manage and process incoming contacts, ensuring incidents and crimes are handled in compliance with police policies and.
- Adhering to the Call Grade and Response Policy, ensuring effective prioritisation and response to calls.
- Applying force policies such as NDMM, NSIR, NCRS, and Business Continuity Planning to accurately record incidents and ensure… Show more In this role, I utilise my knowledge of force telephony and contact management.
- Applying force policies such as NDMM, NSIR, NCRS, and Business Continuity Planning to accurately record incidents and ensure policy compliance.
- Operating various force IT systems (including Niche) to record crimes, allocate tasks, and finalise cases efficiently.
- Demonstrating excellent communication skills (listening, questioning, and decision-making) to gather and relay critical information for a prompt police response.
Oct 2024 - Present
