Lewis Semper Email & Phone Number

London, England, Gb

Stockholm, Stockholm County, Sweden

At Tink I’ve been integral in optimizing customer success for our cutting-edge open banking platform, focusing on Aggregation, Payment Initiation, Personal Finance Management, and Data Enrichment solutions. Leveraging deep technical expertise, I ensure seamless integration and peak performance across our product suite, embodying our mission to revolutionize financial services. My role encompasses troubleshooting, collaborative problem-solving with engineering and product teams, and crafting comprehensive documentation, all aimed at elevating user experience and operational efficiency.I thrive on innovation, continuously absorbing the latest fintech trends to drive advancements within Tink’s ecosystem. My arsenal includes advanced API integration skills, a knack for simplifying complex technical scenarios for diverse audiences, and a commitment to the proactive enhancement of customer engagement strategies. With a great enthusiasm about the transformative power of open banking, I contribute towards positioning Tink at the forefront of financial technology innovation, ensuring our solutions not only meet but exceed and most importantly adapt to market demands.

Stockholm, Stockholm County, Sweden

As a Technical Support Specialist at Ericsson, I specialize in the design, implementation, and management of sophisticated telecommunications infrastructure, emphasizing the strategic use of cloud infrastructure to enhance efficiency and foster innovation. My expertise lies in crafting scalable, resilient network architectures that serve as the foundation for Ericsson’s extensive range of telecom solutions. Through a deep engagement with infrastructure as code (IaC), I streamline network provisioning and configuration, ensuring our environments are both resilient and capable of adapting to the dynamic needs of the telecom industry.In my role, troubleshooting complex network issues, particularly within 5G ecosystems, is a daily responsibility. I bring extensive hardware knowledge to bear, diagnosing and resolving challenges that span from core network components to edge devices. This expertise is critical not only in maintaining the highest levels of performance and reliability but also in contributing to the ongoing development and optimization of 5G technologies. My work ensures that Ericsson’s infrastructure—both physical and virtual—is robust, efficient, and ready to support the next wave of telecom innovation, making our 5G solutions a benchmark in the industry.

Stockholm, Sweden

Using Dev-Ops tools such as Jira, Jenkins and GitHub, to organize tasks and workforce, leading a group of professionals in the build process of given projects in an Agile environment. Customer satisfaction being a huge condition to our success, my key responsibility was to overlook the design, execution, closure and monitoring of multiple projects. I do this by creating an initial plan; delegating roles and responsibilities among the team members (myself included), to foresee any risk that may directly impact the likelihood of success. This was achieved while maintaining excellent customers satisfaction and abiding by strict deadlines providing the most seamless and efficient service possible.

Stockholm, Sweden

As a RAN Engineer, I worked among a small team responsible for the integration and configuration of multiple RBS ranging from 3G to 5G. All nodes were configured and used within a secure test environment using addition equipment for simulation purposes. Automation was a large part of this role often needing to script tasks for efficiency. This work would rely a strong knowledge of Linux and Windows for in depth troubleshooting from network issues to node errors and fault codes. Working in an Agile environment to best deliver optimal results continuously

Stockholm, Sweden

As an ICT Technician, my job was to take care of the on-site installation, troubleshooting, alterations and maintenance of the telecommunication products. I would examine the customer order and specification to ensure network installation is done properly. I had to create a scope and work schedule for every customer, gather telecommunications equipment, materials, tools, and supplies relevant to the customer's needs. There was a constant need to manage multiple projects efficiently with timely reporting of status. Maintain a good relationship with the vendors, technical management, and program management organizations.I would perform system analysis in support of the telecommunication system, using my in-depth understanding of the network components such as switches, firewalls and routers.

Lusaka, Zambia

As part of YMCA-YWCA Sweden’s exchange programme I worked at YMCA Zambia National Office as the IT Support Officer. I was responsible for configuring and installing a wide variety of hardware and peripherals troubleshooting and day-to-day IT responsibilities. I would regularly liaise with and manage third party contractors to ensure all IT equipment was fit for purpose, meeting with clients and answering their IT queries orally and through demonstration. Other work tasks were: Responding immediately to equipment breakdowns; fixing faults onsite and/or arranging replacements; overseeing inspection and maintenance programs and producing reports for senior managers.

Hong Kong

During my one year as a Young Professional at the Asia Pacific Alliance of YMCA I worked with various technology queries whilst operating in a primarily Windows environment and assisting all staff within the department. My responsibilities were connecting and configuring peripherals, software installation and updates, ensuring that the network remain functional, configuring Internet security and firewalls. I also assisted the General Secretary to coordinate and launch an alternative tourism project within Asia and establish it in various countries in Asia that enquired me to travel to various countries and introduce and launch the web-based project.

Romford, United Kingdom

For two years I worked with the YMCA in Romford. This was fulltime job divided into two roles, IT support and Human Resources. As an IT technician my duties were to handle all support calls and IT queries onsite and managing 60+ machines on a growing network. Adding new user and machines to the network, assigning them IP’s and adjusting user privileges. I acted as the spearhead for technological advancement, discovering new technologies to better serve the association. My work in Human Resources included advising staff with personal and/or professional matters, handling all documentation regarding recruitment processes, administration and devising and implementing policies which select, develop and retain the staff needed to meet the organisations objectives.

Education record

Education record

Education record