Stephen Lewis Email & Phone Number

Canada

Canada

- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs- Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed- Work closely with Human Resources and C-Suite to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Toronto, Ontario, Canada

- Reporting directly to the EVP and CEO- Produced and analyzed cost and operational analytics for each region.- Led the development and presentation of client proposals, contributing to closing significant contracts.- Directly supported operational planning, scheduling, and execution of all contracts.- Cultivated successful business relationships and ensured effective resolution of major issues.- Co-chaired the Joint Health and Safety Committee, enforcing strict safety standards.

Toronto, Ontario, Canada

As the Regional Manager for Ontario, I drove the operational efficiency and customer service standards that distinguish Aurum's services. My management ensured the seamless execution of large-scale projects in the condominium and commercial/construction sectors.- Maintained client relationships and service delivery for 400-500 clients in Ontario.- Oversaw several large-scale condominium and commercial/construction projects.

Ottawa, Ontario, Canada

In my role at Essential Building Services Limited, I was instrumental in managing day-to-day operations, developing business relationships, and driving profit maximization.- Oversaw field operations and allocated tasks/resources as needed.- Developed and maintained successful business relationships with property management companies and security services.- Initiated billing for work orders, optimizing revenue streams.

Ottawa, Ontario, Canada

At TeleTech, I managed B2C client accounts, contributing to the smooth operation of Best Buy's North American online operations.- Managed B2C client accounts: order taking, advising and selling promotions, shipping, warranties, claims and other issue management.