• Managed 7 partner incentive programs and budget for the Modern Work business at Microsoft.• Onboarded Azure and Bizapps businesses to MCI incentives engine, streamlining processes.• Created new incentive patterns within MCI to support Microsoft strategic partnerships and incentive models.

* Created and managed the Microsoft Cloud Accelerator Program (MCAP) enabling 1,000+ Microsoft partners to engage with customers utilizing 20+ standardized intent-building activities. * Demonstrated program impact through KPIs and SLAs leading to increase of 300% in funding year over year, 3 years running. * Responsible for driving all aspects of program execution across legal, finance, compliance, operations, and communications.

* Ignite the Microsoft 365 collaboration partner ecosystem through deep engagement with partners resulting in customer offerings and services delivering unique customer value. * Provide a uniform Microsoft 365 collaboration partner vision focused on customer value fostering deeper relationships between customers and partners. * Responsible for creation and program management of the Teamwork Assessment, drove 1500+ assessments through-partners in FY20.* Managed Teamwork core events including Microsoft Inspire 2019, and O365 Partner Advisory Council.

* Led Office 365 partner readiness for Security, Voice and Collaboration workloads* Drove practice development training programs enabling 10,000+ partners to create new opportunities for their practices. * Delivered partner training and readiness programs that helped partners and IT Pros ramp up on Microsoft technologies, including: Skype for Business MCP exams, published massively open online courses on edX.org, TechNet virtual labs and instructor led labs, and web based guided training. * Training programs resulted in 2x number of people who passed Skype for Business exams, 11k+ plays on guided training topics, and 18k+ registrations for edX.org training. Published two MCP exams (70-333, 70-334), and one 5-day instructional course (20-40409a)

* Drive programs across Microsoft Consulting Services focusing on Enterprise Communications * Programs delivered more than $15 million in revenue* Enabled Microsoft and Partners opportunities to help customers advance in their journey to Office 365.* Led programs that enabled 80+ companies to be more prepared to adopt real-time communications.

* Managed team of Service Managers covering a wide range of technologies including, Lync, SharePoint, Exchange, Identity and Entitlement services. * Developed capabilities of the team through people development* Improved service delivery and customer satisfaction through KPI management* Worked across IT and Product Groups to meet business and product deployment goals so that Microsoft can continue to lead in Cloud services deployments across Enterprise customers.* Accountable to Microsoft senior leadership for production deployment of IT Services

* Delivered a suite of communications services to 175k end users that included voice, video, and instant messaging* Deployed Lync Enterprise Voice to ~75k end users, tracked KPI targets to ensure service met customer expectations. * Worked with IT Leadership and Budget Owners to create a business plan to ensure deployment and quality targets were met. * Coordinated critical deployment and product issues through resolution

* Delivered architecture and operational framework for IPPBX by Interactive Intelligence to meet the needs of 20k users spanning 7 countries. * Collaborated with Microsoft product teams to deploy first wave of Enterprise Voice to 25k end users and 16 sites across the world. This included network design elements and IP Phone deployments. * Established working relationships with product teams to deliver on critical updates and essential to the delivery of services to end users.* Key contributor on the PSTN Gateway designs and RFP process, ensured that critical elements were met and validated in the RFP process.

* Created a SQL and C# web site to track all worldwide PBX configuration to simplify audit and password processes. * Deployed early version of IPPBX to 600 people, partnered with network team to deploy QoS on the network to support audio quality* Worked on various early SIP Protocol prototypes and phone devices.

* Assisted team in creating call center applications to simplify the support organizations business* Programmed and deployed IVR applications* Created custom reports and applications in VB to help manage the infrastructure* Deployed Cisco Call Manager 3.1 to 600 end users* Collaborated on network design and voice requirements for Cisco Call Manager deployments, accountable for end user experience and day to day operations of live environment* Provided critical feedback on next generation call center services utilizing Aspect ACD switches and 3rd party software to provide skills based routing across geographically distributed sites.

* Provided guidance post sales for application and call center configuration management. * Developed Crystal Reports for customers * Consulted customers regarding engineering solutions* Assisted customers to gain maximum benefit from their investment