Lex Smith Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas

ESIS Operations Coordinator· Distributed incoming claims from multiple incoming queues · Primary contact for claims team leader to facilitate escalation of claim registrations· Created procedure to track work distribution and insure balance in work assignments· Created procedure for tracking production and peer to peer comparison· Weekly timeliness reporting across multiple offices· Weekly EDI reporting across multiple offices· Interaction with Partnership Leaders, Claims Team Leaders and Claims Representatives to insure accurate and timely registration of incoming claims· Implemented new intake, log and inventory procedure for incoming non-paper items· Created access database for tracking incoming of non-paper items· Provide backup for Claims Operations Manager in her absence· Attend meetings as required· Participated in the interview and hiring process for new staff members· Coordinated with IT resources on deployment of new systems and software· Worked with AGL team leaders and management to implement new workflows resulting in improvement of in claim registration timeliness

Dallas, Texas

Central Processing Center - CSR II· CSR I and CSR II - Commercial Auto Department· CSR II - ACE Umbrella· Created Auto department tools that are being used to improve efficiency and accuracy. · Served on the Diversity Committee· Achieved 100% quality rating

Staff Supervision, QuickBooks, AP/AR, Billing, Customer Service, Account Management, Workplace Safety, Asset Management, Staff Development/Training, Contract Administration

Russellville, Arkansas

Workforce Management, Facilities Management, Customer Service, Foodservice Management, Staff Scheduling, Purchasing, Cash Management, Sales Reporting, Facilities Maintenance

Bachelor Of Arts (Ba), History

Activities and Societies: Model United Nations, Debate, Globalfest, Intercollegiate Exchange, Resident Assistant, Theater

Diploma