Alexandru Istrate Email & Phone Number

Iasi Metropolitan Area

Iaşi, Romania

Ensuring that the imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country;- Classify products based on their potential hazardous risk, for regulatory storage and transportation purposes;- Taking appropriate actions in order to protect customers from recalled or unsafe products;- Identifying and remove from the website products that violate our Restricted Products policies and proactively satisfy Amazon’s regulatory obligations for these products.In addition to the core responsibilities listed above, I was expected to take on a larger organizational role.These can include tasks such as:- Identifying improvement opportunities.- Training and mentoring other Associates;- Analyzing quality and process issues and recommending corrective actions;- Flagging any updates received from stakeholders on process to Lead/Manager;

Iaşi, Romania

Ensuring and offering the company's customers the best possible service when using the product. I worked via e-mail, phone and through the ticketing system. The first point of contact for customers seeking help and information on account creation, password resets, software installation, and mobile application help and support.Front-end testing for new mobile and PC platform features.

Iasi County, Romania

• Providing L2 technical support for complex incidents received from clients/ services supported;• Applying knowledge to meet KPI's;• Preparing training materials and organize/hold training for new joiners;• Acting as first point of escalation in case of major incidents• Networking troubleshooting• RDC software support / troubleshooting;• Network adapters, Cisco AnyConnect, RSA SecureID, O365 administration

• E2E Management of tickets, against SLAs and contracts by monitoring and managing the progress of all incidents, retaining ownership of them until a work-around solution or permanent fix has been provided;• Maintain good communication with all suppliers and resolving teams;• Identification of incidents, which already breached or are at risk of breaching SLA and usage of relevant procedure;• Ensuring that the support teams are meeting SLA's;• Ownership of the chase and escalation process, consultation regarding the priority of high and critical incidents and re-opening tickets;

Iasi County, Romania

Mirnet provides full data entry, document conversion and management, indexing and file conversion services.

Engineering/Industrial Management

Bacalaureat, Environmental Chemistry