Alexandru Istrate Email & Phone Number

Iasi Metropolitan Area

Iaşi, Romania

Ensuring that the imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country;- Classify products based on their potential hazardous risk, for regulatory storage and transportation purposes;- Taking appropriate actions in order to protect customers from recalled or unsafe products.

Iaşi, Romania

Ensuring and offering the company's customers the best possible service when using the product. I worked via e-mail, phone and through the ticketing system. The first point of contact for customers seeking help and information on account creation, password resets, software installation, and mobile application help and support.Front-end testing for new.

Iasi County, Romania

• Providing L2 technical support for complex incidents received from clients/ services supported;
• Applying knowledge to meet KPI's;
• Preparing training materials and organize/hold training for new joiners;
• Acting as first point of escalation in case of major incidents
• Networking troubleshooting
• RDC software support / troubleshooting;

• E2E Management of tickets, against SLAs and contracts by monitoring and managing the progress of all incidents, retaining ownership of them until a work-around solution or permanent fix has been provided;
• Maintain good communication with all suppliers and resolving teams;
• Identification of incidents, which already breached or are at risk of breaching SLA and usage of relevant procedure;
• Ensuring that the support teams are meeting SLA's;
• Ownership of the chase and escalation process, consultation regarding the priority of high and critical incidents and re-opening tickets;

Iasi County, Romania

Mirnet provides full data entry, document conversion and management, indexing and file conversion services.

Engineering/Industrial Management

Bacalaureat, Environmental Chemistry