Lexa Garvey Email & Phone Number

Remote

• Spearheaded the creation & management of all CX SOP for 3 brands through CRM Gorgias while overseeing an offshoreteam.
• Gathered customer feedback to extract insights for improvement and identify areas for innovation.

• Managed Zendesk and Shopify product maintenance, including new listings, discount implementation, and platform optimization.
• Bridged EDI logistics gaps between third-party selling platforms and third-party logistics providers (3PL)

• Conducted audits on data between Salesforce systems and interdepartmental teams to ensure accuracy.
• Provided direct support to B2B partners in navigating specialized Salesforce-backed systems.

• Developed and executed CX policies within Zendesk in a startup setting from the first week of product shipping to tens of thousands of complex Wi-Fi enabled Saas devices sold.
• Project management between engineering teams for in-field and in-line product change / improvements.

Miami, Florida, United States

• Grew annual sales at a rate of 116% with over $2.3 million book.
• Served 400 accounts B2B throughout the state, utilizing Salesforce, and proprietary ordering software.

Plantation

Build B2B relationships through an online retailer

Supported regional sales manager by performing on-premise market survey, gathered market information for future events, and conducted staff trainings to educate servers and bartenders.

Performed conversion sales and customer service in a retail setting; total knowledge of over 250+ items in our product line. Made top tier sales award two consecutive terms

Organized spreadsheets and oversaw product orders for the South Beach Wine and Food Festival. Responsible for vital prep work as part of 27 different event of this multi-day festival.

Bachelor Of Science (B.S.), Hospitality Administration/Management

Graphic Design