Elmer Espinal Email & Phone Number

Port Jefferson, New York, United States

• Project-managed call center as go-to person for resolving issues via ticketing system.• Implemented Slack for reporting and team management.• Planned the installation and testing of new telecom setups.• Configured and troubleshot Cisco, Yealink, Polycom, and ATA devices.• Managed telecom data systems, including PBXs, call management, and voicemail reports.• Monitored data center 24/7, optimizing voice/data services for network performance.• Successfully set up 50+ VoIP systems with little to no downtime.• Assisted clients and developers in creating API dashboards.• Communicated with PBX vendors for inquiries.• Managed on-call responsibilities and scheduled for inquiry processing.• Provided analytical reports for clients.

Long Island, New York

• Educated customers on old and new subjects concerning smart home technology, including computers, and routers.• Assisted colleagues with customer inquiries and concerns.• Utilized bilingual skills to connect with customers and boost future sales.• Maintained department cleanliness and completed daily tasks.• Conducted weekly training sessions for colleagues.• Designed and installed customized smart home solutions for customers.

Smithtown, New York, United States

• Responded to all open and closed repair orders.• Explained repair orders and future recommendations to customers.• Created 15 to 35 repair orders daily, addressing customer concerns.• Worked efficiently in a high-volume environment, educating prospect on preventive care services.• Managed own work in progress, ensuring excellent customer service.• Informed customers about changes in estimates or promised times.

Associate'S Degree, Cyber Security & Information Assurance

Activities and Societies: Pi Alpha SigmaA.A.S. Cyber Security and Information Assurance Cumulative GPA: 3.70

High School Diploma, General Studies

Activities and Societies: Active in after-school Football League