Alex Au Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Danville, CA

• Full-time hospice care for a terminal family member. Volunteering at Food Bank and TapRoot staying connected.

San Francisco Bay Area

• Hired and groomed team up to 25 managers, engineers, and tester staff with the $3M budget.
• Improved business systems by deploying mapping, gap analysis, and process re-engineering including Six Sigma methods to mitigate risk, ensure regulatory compliance for client companies’ data needs, including clinical.
• Increased project productivity by 35% and business unit revenue growth of 15-20% yearly by championing the SDLC conversion from Waterfall to Agile.
• Achieved a 70% efficiency gain with improved testing documentation and exhaustive regression testing through implementing in-house automation tool development for test engineers.
• Consulted as Subject Matter Expertise (SME) for the Business Development Team by winning new and renewed business contracts.
• Engaged with clients to better understand their expectations, business needs, operational processes and communication preferences, in order to develop client-specific standards, templates, and processes.

San Francisco Bay Area

• Led and managed two functional engineering groups - Delivery and SRE group.
• Hired and mentored 9-13 software engineers ensuring projects are delivered on time and utmost quality.
• Provider guidance and mentorship to new engineers and project managers in developing and managing complex projects or programs.
• Set performance, team expectations, and monitored/measured the team’s and individuals’ work to ensure that project commitments and targets are met.
• Reducing an average number of developers needed per project by 50%, and improved delivery timeline by 2 weeks, including User Acceptance Testing (UAT) utilizing operational improvements.
• Increased and maintained Production Incident resolution rates of over 15% efficiency leveraging FMEA.

San Francisco Bay Area

• A leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible.
• Led a team of 5 Software Engineers and staff to ensure timely development and application releases.
• Ensured required change control documentation was incorporated into requirements, design and other technical documents, resulting in 98% SOP and WI compliancy
• Provided expertise in onboarding, group classroom as well as individual coaching in IVR/WEB technology and domain subject matter in business and technical areas.
• Adhered to Good Clinical Practices (GCP), 21 CFR Part 11 and other regulatory requirements.
• Engineered and upgraded internal tools utilizing more custom components and windows services.

San Francisco, CA

Novato, CA

Wayne, PA