Lexi Smith Email & Phone Number

St Louis, Missouri, United States

St Louis, Missouri, United States

Greater St. Louis Area

• Zelis is a healthcare and financial technology growth company and market-leading provider of claims cost management and payments optimization solutions to price, pay and explain healthcare claims. Zelis delivers.
• Execute sprint planning and prioritization meetings, and manage the sprint roadmap
• Prepare tasks with clear and complete business requirements, involving business and IT to establish a viable marriage of requirements and technical solution. These solutions lead to improvements within the RC software
• Coordinate & complete QA and UAT testing appropriately to ensure trouble free delivery of features and products
• Establish and track to project plans to accomplish project activities successfully
• Communicate necessary deployment updates by holding pre-deployment meetings where new features are discussed and demonstrated to the Client Experience Team. This also includes documentation of new or modified features.

Greater St. Louis Area

• Manage a division of ID Card Technical Account Managers to ensure the RC standard of Customer Service, Work Quality, Turn-around Time and Problem Solving for all clients within that division
• Perform reviews of employees and present those reviews in order to encourage improvement and solidify current skills
• Mentor employees through issues, implementations, prioritization on a daily basis
• Assist in the development of the internal training program. Wrote my own training course as well as assisted my employees with their courses on a weekly basis during our one-on-one sessions
• Kept Director of ID cards & Implementation informed and alerted of issues promptly. Assisted the Director with the help of the other Division Managers in day to day activities as well as problem solving. Worked.

Saint Louis, MO

• Review, troubleshoot, mentor and/or investigate complex issues generated by other Account Managers Provide specialized technical support to users (both client users & internal users), effective in oral and written.
• Take on implementation and management for multifaceted, complex clients that bring in the highest revenue for RC
• Write detailed instructions to IT for data translations and enhancements along with working with IT to define and test complex new features
• Represented RC, in person, in front of large sized clients. This included gathering of requirements for implementation, client training and promoting RC when needed

Olivette Missouri

-Manage a list of 450+ referral sources which includes doctor’s offices, health centers, assisted and skilled living facilities, urgent care centers, home health agencies, chiropractic offices, pain clinics and more.-Visit referrals to promote and market Medical West and gain client loyalty through relationship building.-Schedule and host lunches.

Olivette Missouri

- Answer incoming calls from doctors, hospitals, nurses and clients. These calls include, but are not limited to, taking verbal orders for equipment, troubleshooting, promoting products and giving pricing, educating clients and medical professionals on equipment and insurance qualifications.- Processing orders for medical equipment which includes inputting.