Lexi Smith Email & Phone Number

St Louis, Missouri, United States

St Louis, Missouri, United States

Greater St. Louis Area

Zelis is a healthcare and financial technology growth company and market-leading provider of claims cost management and payments optimization solutions to price, pay and explain healthcare claims. Zelis delivers integrated network analytics, network solutions, payment integrity, electronic payments and claims communications for payers, healthcare providers and consumers in the medical, dental and workers' compensation markets nationwide. Zelis is backed by Parthenon Capital Partners and Bain Capital.______________________________________________________________________________________________________• Execute sprint planning and prioritization meetings, and manage the sprint roadmap• Prepare tasks with clear and complete business requirements, involving business and IT to establish a viable marriage of requirements and technical solution. These solutions lead to improvements within the RC software• Coordinate & complete QA and UAT testing appropriately to ensure trouble free delivery of features and products• Establish and track to project plans to accomplish project activities successfully• Communicate necessary deployment updates by holding pre-deployment meetings where new features are discussed and demonstrated to the Client Experience Team. This also includes documentation of new or modified features that is posted to the wiki for internal users & distributed to external users when suitable• Conduct internal training sessions when necessary to increase knowledge of the RC system and business process

Greater St. Louis Area

• Manage a division of ID Card Technical Account Managers to ensure the RC standard of Customer Service, Work Quality, Turn-around Time and Problem Solving for all clients within that division• Perform reviews of employees and present those reviews in order to encourage improvement and solidify current skills• Mentor employees through issues, implementations, prioritization on a daily basis• Assist in the development of the internal training program. Wrote my own training course as well as assisted my employees with their courses on a weekly basis during our one-on-one sessions• Kept Director of ID cards & Implementation informed and alerted of issues promptly. Assisted the Director with the help of the other Division Managers in day to day activities as well as problem solving. Worked together in order to make the ID Card team better

Saint Louis, Mo

• Review, troubleshoot, mentor and/or investigate complex issues generated by other Account Managers Provide specialized technical support to users (both client users & internal users), effective in oral and written communication skills to explain technical situations, present information, and provide training• Take on implementation and management for multifaceted, complex clients that bring in the highest revenue for RC• Write detailed instructions to IT for data translations and enhancements along with working with IT to define and test complex new features• Represented RC, in person, in front of large sized clients. This included gathering of requirements for implementation, client training and promoting RC when needed

Olivette Missouri

-Manage a list of 450+ referral sources which includes doctor’s offices, health centers, assisted and skilled living facilities, urgent care centers, home health agencies, chiropractic offices, pain clinics and more.-Visit referrals to promote and market Medical West and gain client loyalty through relationship building.-Schedule and host lunches, breakfasts and in-services in which I educate the medical professionals and physicians on our products and services. Also inform and update staff of insurance requirements to qualify patients for specific equipment. -Obtain required qualifying documentation as well as certificates of medical necessity which must be signed by the ordering physician.-Work towards meeting a list of sales goals each month as well as participate in competitions among the rest of the sales team.-Create marketing materials to advertise and educate my referral sources on the company and insurance requirements.-Territory includes Wentzville, Lake St. Louis, O’Fallon, St. Peters, St. Charles, North County and St. Louis all of Missouri.

Olivette Missouri

- Answer incoming calls from doctors, hospitals, nurses and clients. These calls include, but are not limited to, taking verbal orders for equipment, troubleshooting, promoting products and giving pricing, educating clients and medical professionals on equipment and insurance qualifications.- Processing orders for medical equipment which includes inputting clients into the system, verifying insurance, confirming that clients are qualified for the equipment and getting all documentation we need to prove the qualification, going over benefits with the clients, arranging for delivery and more.- Working closely with Sales Representatives and Hospital Liaisons who coordinate customer care in the field.- Part of an after-hours emergency on call rotation in which I am responsible for all incoming calls and coordinating the solution to any problems that may occur during non-business hours.