Lexi Koenig Email & Phone Number

Louisville, Kentucky, United States

• Serve as liaison between the hockey account team and Team Relations Specialist. Guide and assist with Team Relations duties when necessary, including but not limited to VIP assistance, escalations, team outreach, compliancy reports, assisting with calls/emails, etc.• Serve as the FIRST “touch” our clients and guests have with our company for assigned accounts.• Serve as customer service liaison between hotel, event producer, team contact and guests.• Assist in the RFP and contracting process, including researching hotels, creating and sending RFPs, reviewing proposals and sending/retrieving executed contracts. • Build requested inventory, hotel spreadsheets, on-line reservation portal for each event. • Input and/or double check hotels in the reservation system.• Work with the inventory team to monitor all event pick-up, identify problem areas, etc.

Louisville, Kentucky, United States

• The primary job of the Team Relations Specialist is to work directly with each team who has, is or will be attending our partner events.• The Team Relations Specialist sets up their housing block for each event they are attending and works with the National Account Manager and Hotel Relations Manager to make sure that each step of the housing process is moving along smoothly.• The Team Relations Specialist is an integral part in making sure the event producer, the hotel(s) and team are all taken care of and receiving excellent customer service.• Serve as the first customer service “touch” for teams attending assigned accounts.• Work with event producers to acquire registration and collaborate on outreach to teams.• Proactively contact all teams who have attended in the past, who are targeted to attend and/or who are registered for the event to secure their team blocks.• Work directly with teams to present and finalize hotel options and fulfill their housing needs for each event.• Create customized booking links complete with pictures, text and logos as avenues for reservations.• Regularly communicate with the team contacts regarding pick-up, reduction dates, expiration dates via email and the event dashboard.• Update the internal database with trackable notes.• Serve as customer service liaison between hotel, event producer, team contact and guests.• Upsell to all team contacts regarding our ability to help them with other event room block needs.• Travel to conferences, training sessions, client meetings, site visits and events as necessary to meet and assist partners and team contacts.• Other miscellaneous duties as needed.

Clarksville, Indiana, United States

- Assisted the store management team with general supervision in assigned departments and other areas of the store as needed.- Ensured customer lines are minimized, directed the flow of customers, and ensured each customer received outstanding customer service by providing a friendly environment.- Provided clear communication through directing on-floor work assignments, leading & communicating company objectives to associates, and providing on-floor training for all associates.- Implemented all company loss prevention programs related to the front end and cash office areas.- Supported company standards of passionate customer service and selling through customer engagement.- Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.- Complied with loss prevention standards and audit requirements.

Clarksville, Indiana, United States

- Assisted the store management team with general supervision in assigned departments and other areas of the store as needed.- Ensured customer lines are minimized, directed the flow of customers, and ensured each customer received outstanding customer service by providing a friendly environment.- Provided clear communication through directing on-floor work assignments, leading & communicating company objectives to associates, and providing on-floor training for all associates.- Implemented all company loss prevention programs related to the front end and cash office areas.- Supported company standards of passionate customer service and selling through customer engagement.- Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.- Complied with loss prevention standards and audit requirements.

New Albany, Indiana, United States

- Created a world-class customer experience by providing passionate customer service and selling through customer engagement. - Provided register coverage as needed and ensured strong customer service standards were met by supporting cashiers through complex transactions. - Served as primary customer service provider at the front end and liaison between customers and management. -Ensured customers received outstanding service by adhering to and enforcing customer service programs. - Upheld company standards for merchandise presentation of the best apparel and equipment brands in sporting goods. - Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

Canton, Ohio, United States

- Created a world-class customer experience through front-end customer engagement and point-of-sale interaction. - Cash register ringing & general cash handling. - Upheld company standards for merchandise presentation of the best apparel and equipment brands in sporting goods. - Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

Louisville Metropolitan Area

- Operated the Tickets.com system and provided accurate information for customers purchasing game day tickets. - Prepared and executed group outings for companies, non-profit, and other organizations hosting events at Louisville Slugger Field.- Provided customer service and communicated with fans on the concourse during games at stadium attractions.- Distributed promotional items as part of a sponsorship or added-value ticket fulfillment. Provided accurate answers to questions and inquiries regarding the promotions and offers.- Provided support for general stadium operations and situations that occurred during games and events, including radio communication, emergency procedures, lost children, and adverse fan interaction situations.

Akron, Ohio, United States

- Took high quality in-game pictures as well as headshots of players. -Utilized Adobe photoshop to create headshots for display on the video board. - Operated broadcast HD cameras and live instant replay systems as well as directed live baseball productions. - Assisted the promotions team while operating a wireless camera for in game promotions. - Assisted the senior manager of amateur baseball development during the OHSAA state baseball tournament to ensure smooth transitions for teams.

Marion, Indiana, United States

- Fulfilled customer orders and assisted customers with returns and orders as needed throughout the semester.- Received, sorted, shelved, and picked up packages for students.- Relocated all books to the new location as well as set up the organization and ensured the books stay organized.

Marion, Indiana, United States

- Created training plans for athletes based on experience and fitness level and adjusted them as needed throughout the season.- Qualified to the IHSAA Regional meet as a team.- Communicated with parents each week about the plan and expectations.- Coordinated with the Athletic Secretary on eligibility, registration, and transportation needs.

Canton, Ohio, United States

- Contacted local rugby coaches to gauge interest in matches. - Created marketing materials for raffle to Dublin, Ireland.- Laid the groundwork for a raffle with a grand prize of over $5,000.

Marion, In

- Managed social media accounts (FaceBook, Twitter, Instagram).- Recruited potential writers through advertising and word-of-mouth.- Mentored new writers.- Pitched story ideas.- Stayed up-to-date on what was happening on campus and the community.

Marion, Indiana

- Managed Shred Shed social media accounts (Facebook and Instagram).- Planned community events for the Shred Shed to raise funds and awareness.- Coordinated trainer schedules.- Implemented new classes.- Created monthly newsletters.- Attended a few weekly classes.

Vienna, Oh

• Managed social media accounts.• Updated current marketing items with the revised logo and ordered any new signs, displays, etc.• Updated and maintained company website content, including pictures/videos.• Created monthly newsletters.

Marion, Indiana

Massillon, Oh