• Manage and adjust day-to-day schedule• Submit monthly compliance and financial reports• Calculate and submit payroll• Book sales calls for multiple types of home repairs• Manage QuickBooks online accounts• Networking with local business owners from various industries• Relationship building with Ace Hardware retailers• Created new documents, policies, and customer retention programs for usein office• Create and manage custom social media content• Relationship building with repeat and high revenue customers• Recruit, train, and retain staff• Fleet management and travel coordination• Supply and material acquisition and management• Adherence to OSHA and federal law, pulling permits

As an Office Manager for HealthQuest Physical Therapy, my main roles included overseeing day-to-day clinic functioning, ensuring the smooth execution of daily schedules, and collaborating with staff to deliver top-quality patient care. My managerial duties included running weekly statistical reports that break down patient appointment scheduling and attendance, collections goals and results, reviews, billing statistics, and insurance authorizations and compliance to present to the director. I trained new staff according to their preferred learning style, responded to emergent events, upheld clinic cleanliness and sanitization, and implemented schedules and policies. In my position, I also handled our office's Front Office Specialist position where I completed patient intake, scheduling, answering phones, preparing documents, data entry, scanning and sorting, collection of payments, and insurance verifications, prior-authorization, and explanation of benefits.

As a Patient Information Liaison, I worked in the mammography center where I scheduled bone mineral density and mammography imaging. I took patient phone calls, accurately entered imaging results and findings to patient portals, tended to company-wide ticket system that included tasks like corresponding directly with patients, following up on voicemails and missed calls, and scheduling appointments at provider and patient request. I also prepared daily paperwork, sent and received mammography and bone mineral density discs and records, delivered result calls daily, and maintained a daily Excel log of all imaging done with information that is then used to summarize data of each result type for end-of-year audits. This role also included heavy insurance education.

In the leadership role of Lead Cashier, my main responsibility was the front end cash wrap. Some of my tasks included loyalty data tracking, selling credit cards, assigning employee goals, upselling, cash handling, coaching, and product information. Intensive knowledge about the company's loyalty system was imperative.

In the position of Student Secretary, my day-to-day functions included general clerical work like scanning, printing, and office maintenance, utilizing a multiline telephone system, taking payments over the phone, running job fairs, managing the schedules of four supervisors, data entry, and managing a vast online database of jobs for our students.

As an Insider with Jet's Pizza, I assisted six different stations each shift in preparing food to safety and quality standards, working in a fast-paced, close knit kitchen where we prepared several complex and changing food orders simultaneously. I also ran cash register where I handled cash and card and ensured order accuracy in an efficient fashion.