Leyna Warner Email & Phone Number

Fort Wayne, Indiana

Fort Wayne, Indiana

Provide support for MedPro Group agents via phone calls, emails, and faxed requests.Receive, research, document, and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfactionUnderwrite and process mid-term adjustment requests, answer coverage related questions, price indications, and resolve billing issuesWork with independent agents to review and gather needed information for new business submissions and renewal reviews. Work with agents and direct customer to evaluate policy change requests to insure underwriting has complete and accurate information to reviewBecome an expert on MedPro's online application; walk agents through the steps required to complete an application onlineProvide technical support to our regional underwriting teamsReport analysis and resolutionDecision within assigned authorityProcess high volume time sensitive transactionsData entry, initial analysis and account set up transactionsNew projects - system testing and reportingSpecial projects, mass adjustments, and/or maintenance changes

Fort Wayne, Indiana

Accountable for gathering information related to applications for public assistance programs including TANF, Food Stamps (SNAP) and Medicaid. Reviewed applications submitted, identified required client data and verification that must be collected in support of the eligibility determination, while implementing policy. Provided excellent customer service in the data collection process, reviewing case information and preparing it for case disposition.

Fort Wayne, Indiana

Team leadership.Motivate employees to ensure sales and productivity goals are met.Develop associates within their account.Serve as a primary contact between agents and upper-management.Ensure all policies and procedures are followed and maintained.Coaching and monitoring team members through educational and motivational techniques .Handling customer escalations as per account requirements.

Associate'S Degree, Accounting And Business/Management, 3.0

Activities and Societies: Phi Theta KappaHonors Society member since Summer 2017. Coursework included Marketing, HR Management, Business.

Business Administration And Management, General