Lezone Du Toit Email & Phone Number

Cape Town, Western Cape, South Africa

Answering incoming calls- transfer to different relevant departments. Provide first line support for debit order queries and disputes. Retrieve payments- conduct a search and provide accurate information to the client as to whom has made these payments into their account Re- directs. Assist banks with updating customers banking details.Assist with CIPC updates on BizPortal

South Africa

Handling Yoco merchant queries such as transactions, POS, Intergration, Invoices, Sales And Refunds. Assisting in sending follow-up messages and calls to merchants. Escalating merchant queries and issues to the relevant Yoco departments. Providing first-line customer support with Yoco product knowledge. Answering incoming calls, as well as outgoing calls. Assist merchants with sign up process, system navigation. Provide first line technical support, remove and add card machines, Assist queries via Natterbox and other Yoco in house channels.

Cape Town Area, South Africa

Bank floor and queue management Assume all Branch Manager duties in absence of a Branch ManagerGeneral back office administration Client service and cashier duties Handing Cash to Cash in transitPersonnel Gathering Client information and processing Observe clients to detect and prevent (potential)fraud Conducting meetings with Sales managers at different employers for new business Handling of clientqueries and complaintsProcess loan applications

Answer telephones & transfer calls; Banking and adding of recipients to company banking profile; Completedtime-sheets, attendance registers and wages for weekly paid staff; Monitored work performance; Minutetaking during disciplinary hearings; Took disciplinary action in the form of warning letters issued to staff whenso required.

Fashion ordering deliveries, took payments from clients, liaison with Head office to resolve customer queries,and also assisted customers on floor