Lauren Godfrey Email & Phone Number

Bellefonte, PA, US

State College, Pennsylvania, United States

Lauren Fay Interiors is the only certified vegan interior design studio in the State College, PA area that specializes in eco-friendly, cruelty-free and locally sourced residential spaces—delivered on time and on budget.

University Park, PA

• The Huck Institutes of the Life Sciences is a premiere interdisciplinary research organization, with an impressive array of faculty-led research centers and programs supported by state-of-the-art instrumentation and.
• I'm developing an onboarding course and task tracking method for new employees to increase talent retention.
• I'm implementing a centralized inventory and asset management program using JAMF Pro.
• I'm creating an organized and streamlined Knowledge Base to decrease the queue of Service Desk tickets in favor of self-service.

University Park, Pennsylvania

• The Tech Tutors and Technology Learning Assistants deliver high-quality, personalized one-on-one software training to Penn State University faculty, staff, and students both in-person and online. They provide.
• Implemented a shift scheduling system (SubItUp) to create shift accountability where there was none.
• Developed a course in the Canvas learning management system for consistent training and onboarding of new employees.
• Designed a new appointment scheduling system and SLA tracking process using ServiceNow ITSM software.

University Park, PA

• The Lab Consultants provide software and hardware support for 90 lab locations across the Penn State University Park campus. They deliver paper, toner, and materials necessary for the computer labs and technology.
• Expanded implementation of LabChat, a live-chat support program to 8,507 computers across the University Park campus (including 7 academic units) and 18 Commonwealth Campuses.
• Overhauled lecture-style new employee training into innovative activities, including Kahoot policy quizzes, Wiki Jeopardy, lab scavenger hunts and more. Highly praised by management, coworkers, and student employees.
• Seized opportunity to reorganize and manage an IT Service Desk with 40 part-time student employees during a full-time staff shortage.
• Achieved promotion from level 2 to level 3 after 12 months for stellar performance.

Vienna, Austria

I attained one of 13 rarely combined scholar and teaching fellowships, selected from thousands of applicants across the U.S. I wrote and defended a research proposal on the pedagogical connections between opera vocal techniques and flute performance.As an English Language Teaching Assistant at the Feldgasse Gymnasium (Secondary School) in Vienna, Austria.

Miami, Florida

• I created a personalized experience for every costumer at the retail store. Through meaningful dialogue I assessed their technology needs and recommended products for the best ownership experience. My upbeat.
• 100% sales quotas met
• 80% AppleCare sales coverage
• First external hire in over a year (only internal hires previously)
• Sold over $75,000 worth of Apple products

Lewisburg, Pennsylvania

• Technician at Tech Desk Advanced Support in Library and Information Technology. As a Tier 2 resource, I trained, mentored, and evaluated other members of the team. I implemented a training program for new student.
• Promoted to Student Leader after 12 months
• Restructured new hire training program from 2 weeks to 3 days.
• Rewrote in house 40-page Mac OS Training Manual.
• Trained 5 new student employees in advanced computer troubleshooting and repair.

Bachelor Of Music, Music Performance, General

High School Diploma, General Studies