Felipe Sandoval Email & Phone Number

Quito, Ec

New York, Usa

Ensure client satisfaction and engagement. Cultivate and maintain strong client relationships. Achieve OKRs and KPIs. Collaborate with cross-functional teams. Provide proactive client communication. Tailor solutions to client needs. Conduct client reviews and feedback sessions. Monitor market trends and competition. Serve as the primary client contact. Deliver performance reports and insights.

New York, New York, United States

- People Experience Partner

Quito, Pinchincha, Ecuador

Responsible for leading the HR department, overseeing recruitment, selection, and onboarding procedures. Serving as a company culture advocate, managing employee training, growth, and cultural enhancements, and handling benefits administration and resolution.daily HR issues.

Quito - Ecuador

- Drove the recruitment process for all personal from candidate selection, interviews, recommendation, and recruitment, obtaining a 100% job allocation target. Recruitment and selection of personnel hotel, with 100% effectiveness within the hiring time. ATS Systen for candidate tracking. - Conducted Training for 300 permanent and temporary employees. The training was focused on customer service, understanding their needs and satisfying them, the brand standard from Marriott International… Show more - Drove the recruitment process for all personal from candidate selection, interviews, recommendation, and recruitment, obtaining a 100% job allocation target. Recruitment and selection of personnel hotel, with 100% effectiveness within the hiring time. ATS Systen for candidate tracking. - Conducted Training for 300 permanent and temporary employees. The training was focused on customer service, understanding their needs and satisfying them, the brand standard from Marriott International, and digital tools.- Supervised the interns in the HR area, applying effective communication and listening it was possible to cover and solve any problem on the part of the internal client. Show less

Quito - Ecuador

Managed commercial and after-sales operations in Quito and the Southern Sierra, boosting sales. Ensured timely communication with suppliers for vending machines, equipment, and coffee mills, enhancing the brand's reputation in the hotel sector.

Quito - Ecuador

- Responsible for the survey and application of the processes for the area, obtaining the Certification of Leading Quality Auditor ISO 9001: 2015. Guaranteeing the client and optimal service from the company hiring of qualified personnel in terms of the facilities of in the different contracts.- Recruitment and selection of operational staff for cleaning, maintenance, and site managers.- In charge of the social work area, with a person in my charge. Thanks to teamwork, it was possible… Show more - Responsible for the survey and application of the processes for the area, obtaining the Certification of Leading Quality Auditor ISO 9001: 2015. Guaranteeing the client and optimal service from the company hiring of qualified personnel in terms of the facilities of in the different contracts.- Recruitment and selection of operational staff for cleaning, maintenance, and site managers.- In charge of the social work area, with a person in my charge. Thanks to teamwork, it was possible to meet the needs for technical training, service, and external needs that arose. We prepare and execute the training plan for operational personnel. Show less

Quito - Ecuador

Recruitment, selection, and enrollment of young participants in the program. The recruitment and selection model was an American model from the "Teach For All" network. Recruitment and hiring effectiveness of 85%.

Quito - Ecuador

- Supervision and control of personnel; coordination of a fast and timely service with qualified personnel and use of safe parking spaces.

Psychologist Hr, Human Resources, 8/10

Psicología Humanista, Clinical, Counseling And Applied Psychology

Curso de entrevista humanista

General Science, Artes Liberales Y Ciencias, Estudios Generales Y Humanidades