- Managed databases, ensuring data accuracy and integrity. (SQL)- Reconciled transactions and corrected discrepancies. - Executed weekly and monthly financial close activities and reporting models.- Automated manual processes, resulting in increased efficiency and compliance with international regulations. (Confluence and JIRA)- Provided exceptional service and support to customers. (Zendesk)- Oversaw financial risk assessment processes.- Created and maintained internal documentation on FinOps processes.- Researched and proposed innovative approaches and tools for process improvement.- Supported the team through an on-call schedule rotation. (Pagerduty)- Collaborated with data source providers and technology teams to ensure the accuracy of key decision data and financial processes.

- Optimized internal workflow processes and utilized BPMN in the Finance Department.- Assisted in Order-to-Cash processes and other IT-related tasks, including SAP.- Executed controller tasks and provided treasury assistance.

- Conducted research for the Master's thesis: "Using service design to foster consumer bargaining power and decentralize supply chain operations through a blockchain-based marketplace."- Explored innovative applications of blockchain technology in a decentralized marketplace context.- Designed the specifications of the proposed marketplace by understanding stakeholder needs in a B2B market context.Keywords: decentralized marketplaces, blockchain technology, smart contracts, reputation systems, buyer bargaining power.

- Worked in the consulting and sales department.- Managed project applications for Portugal 2020, Portugal Social Innovation, and International Funds Programs.- Oversaw project management and customer portfolio management, including prospecting, contracting, and consulting.- Developed systems for operational improvement and implemented Office 365 tools from an administrator perspective.- Acquired additional knowledge in advanced Microsoft tools, SharePoint, and Power BI.

- Participation in I9EIBT project, supporting the creation and consolidation of Innovative Technology-Based Companies.- Focused on fostering enterprise development, entrepreneurship, innovation, and diversification for economic development in northern Portugal.

The Business Lab aims to provide support during pre-start and start of a start-up.

The IdeaLab - Business Ideas Lab supports the generation of ideas and the development of technology-based business and / or knowledge intensive. In addition to test the commercial potential of their ideas, participants can also assess their vocation and entrepreneurial skills.