Letizia G. Email & Phone Number

Adelaide, Sa, Au

Various

Specializing in change Management for Commercial and Not for Profit Businesses.

South Australian Chapter

Restructuring and modernizing various aspects of the organization, including administration, finances, IT infrastructure, employment arrangements, and workplace health and safety (WHS) requirements. Reporting to the Management Committee regarding progress toward achieving established KPI’s of the organization's growth and sustainability.Key duties and achievements:Strategic Planning and Leadership: I have overseen the day-to-day operations and development of Community Access and Social Services, Events, Social Enterprise, and Community School are the 4 branches. Preparing a marketing and communication plan to enhance our profile and expand our reach. Lead and review the twenty plus service programs, including NDIS and Aged initiatives. Develop plans to further expand the depth and reach. Provide concise, evidence-based reports and recommendations the Management Committee and/or other stakeholders ensuring the organization's future viability and sustainability.Quality Assurance and Compliance: Maintaining four national service standards and quality frameworks to ensure that the organization consistently delivers high-quality services to the community. In collaboration with the Management Committee, Staff & other stakeholders, proactively implemented necessary reforms to align with changing regulations, compliance & industry standards. Reviewing all HR and corporate policies, to reflect evolving needs and best practices. Stakeholder Engagement & Communication: Identifying and building relationships with key stakeholders e.g., NDIS, and the network partners. Public speaking, verbal, and written communication skills in writing reports and funding submissions and tendersFinancial Management: Managing the organization's expenditure and establishing annual budgets to maintain financial stability.Reviewing and updating improved our risk management strategies to mitigate potential threats to the organization's operations and reputation.

Australia

Executing the delivery of training and recruitment activities for assigned HRIS project to ensure individuals effected by the change have the required skills and knowledge to perform their roles. Guiding the business through the identified changes to business processes, behaviours and culture supporting the successful adoption of change and realisation of the associated benefits.

Australia

Responsible for leading an agency dedicated to protecting the human rights of people with a disability specialising in Indigenous and CALD communities in South Australia and at a national level. Providing strategic leadership congruent with the Mission and organisational goals and reporting to a Board of Management.Key Achievements:Developing and embedding innovative and socially responsible state-wide programs Exercising management responsibility for all facets of operations and in line with Total Quality Management principles.Responsible for continued compliance with Department of Social Services Accreditation standardsEstablishing, implementing, maintaining and reviewing Internet Standards and security complianceReviewed and improved economic management and protocols in line with legislative and accreditation requirements.Ensured all legal and statutory obligations are fulfilled.Develop and maintain communication strategies that raise the profile of people with a disability and the agency.Responsible for operational management and performance.Responsible for Human Resource Management.

Open Access College

Delivering from Year 2 to 11 and VET on various subjects, including business studies, cultural studies, humanities, languages, mathematics, legal studies, and science.

Australia

Ensured compliance with the Australian Service Excellence Standards (ASES). Reviewed processes and practices. Volunteer and staff management. Reporting to the Board and steering committee. Marketing and promotional reviews and strategies. Program planning/development, reporting and reviewing services. Grant submissions and reporting. Recruitment, induction and supervision of paid and volunteer staff.

South Australia, Australia

Appointed to streamline state-wide service project management, improve accountability and implement strategies to achieve value-based, quality serviceCollaborated with business leaders, governmental departments, and community and local agencies to foster relationships and successfully meet the organisational vision of ‘Educate & Empower STRATEGIC THINKING & CHANGE MANAGEMENTCreated a culture of empowerment and continuous improvement, developing clear performance expectations across department restructure of Core Services: Case Management, Library, Information, Training and Consultancy Services.SERVICE PROVISION AND SUSTAINABILITYRestructured mismanaged financial and accounting processes through the creation of accurate cash-flow spreadsheets and individual/consolidated budgets, and improved reporting processes/information for monthly Board Meetings.BUSINESS AND FINANCIAL DEVELOPMENTProvided effective Financial and Risk Management, as well as Human Resources and OHS&W Management for up to 18 employees including all policy, procedure and program formulation, implementation and monitoring through to evaluation.COMMUNICATION AND SERVICE DELIVERYAn aligned strategic plan with several objectives, outlined in South Australia’s Strategic Plan (SASP), focusing on the provision of quality information and service brokerage to empower and inform clients, carers, families and the wider community.

South Australia, Australia

Formulated policy and process development, HR management, responsible for operational budget of over $1.6M and investments of over $500K. Implemented strategic plans and oversaw operational activity to meet customer-centred service providing appropriate supports for people with a disability, families and/or carers specialising in indigenous and CALD communities. Direct reports: 6 (Administration, Finance, QA, 3 Facility Supervisors) Reported directly and advised EBL Board and ex-officio on EBL Foundation Board to set “Every individual has a capacity for physical, emotional, social and intellectual development” strategic direction and vision of organisation.STRATEGIC MANAGEMENTEstablished sustainable funding initiative (fee for service) by building strong relationships with key external stakeholders, driving expansion of organisation and setup of self-funding strategy (investment portfolios).Increased income 600% by successful submissions and introduction of sustainable funding measures, within 8 years, enabled 50% increase in service provision for clients.Created momentum for service provision through media release to attract continued government funding and gain community support - implemented the Disability Service Standards.KEY RELATIONSHIP FOCUSIncreased effectiveness of service delivery where 2009’s family surveys indicated 99% satisfaction rating, with a 64% response rate, resulted from establishing external functions, camps, bus trips (beach, horse riding, etc)Implemented strategies to achieve value based, quality service provision to community members included established and maintained networks and alliances with key and aligned stakeholders.Wrote submissions, tenders and proposals included utilisation of creative, lateral service provision. Negotiated Funding/Service Agreements, adhering to Principles and Practices, in delivery of a quality service.

Australia

LECTURER/ASSESSOR - GAWLER TAFE SA - 1YRInvited to facilitate workshops and module training for Certificate III and IV in Community Services included planning and implementation of day long workshops. Provided Assessments for students wishing to RPL into said Certificates.CHAIRPERSON - SA HEALTH & COMMUNITY SERVICES SKILLS BOARD - 2YRSRepresented various organisations, industry training authorities and state government representatives in production and tabling reports/recommendations, forming part of review for content of relevant accredited training modules.SENIOR COORDINATOR - WESLEY UNITING (FORMERLY ADELAIDE CENTRAL MISSION INC) - 4YRSCoordinated youth and adult respite services, as part of leadership team, in collaboration with over 800 paid and volunteer staff for ‘Take Five’ Project’s $8.5M annual budget.DIRECTOR - GRANGE COMMUNITY CENTRE INC (GCC) - 4YRSImplemented strategic plans, needs analysis and oversaw operational activities to create community programs / projects for women, youth, long-term unemployed, indigenous and other diverse community groups included all HR, Risk, Financial and OHS&W management.

Master Of Business Administration (Mba)

Bachelor'S Degree, Bachelor Of Education (Social Science/Arts)

Graduate Diploma Of Applied Corporate Governance

Certificate Iv In Training & Assessment

Lead Auditor - Quality Management Systems

Lead Auditor - Ohs&W