I work closely with the Senior Director IT Digital Workplace on both long-term strategic communications and engagement as well as day-to-day operational messaging. I also partner with various IT leaders and team members to organize end-user enablement and knowledge management for IT services and functions. Here are some of my responsibilities:* Own writing all communications and be responsible for meeting with various business leaders, translating drafts from tech jargon to user-focused communications delivered to a broad internal audience. * Lead the IT knowledge management strategy and operational processes. Develop technical process documents as needed and create templates for the IT org to ensure standardization and promotion of knowledge-centered learning. * Collaborate with the Corporate Communications team to ensure IT communications are aligned with the broader company communications strategy and schedule. * Maintain the IT Digital Workspace on the company intranet, aligning with the Corporate Communications team on formatting and style to ensure consistency. * Coordinate change management and enablement for IT changes to ensure employees are informed and have the tools and knowledge needed to maintain an outstanding user experience. * Manage the IT communications queue in Jira Service Manager ensuring communications are drafted, reviewed, and approved by appropriate stakeholders and leadership. * Research communications and enablement tools and best practices to make recommendations for improvements.* Now working on enabling our teams to effectively use Google Gemini and Microsoft Copilot to be more productive. Helping with early adopter programs, communications, and learning sessions to bring people on board with this new way to get work done. It's an adventure.

Communications | Collaboration | Employee Engagement | Content StrategyExperienced hands-on internal & employee communications manager able to work across functional areas to deliver exceptional content. Client industries include software development (Cloud Software Group, TIBCO), financial, education (Chegg), non-profits. Open to biotech, new technologies, & innovative companies.• Full communications content lifecycle experience, from concept, through writing and editing, to publishing and managing editorial calendars. Experience with digital media, print, and web publishing.• People management experience with small and medium teams, both local and remote. Able to manage and develop direct reports as well as drive success for teams reporting to others in a virtual or dotted-line matrix. Strong team member learning and development experience.• Experience with intranets, print, web, social media, internal & employee communications.• Experience managing MS Teams, Slack, Yammer, Jive, & SharePoint collaboration tools.• Experience with both Chicago Manual of Style & AP Stylebook. I also have managed editorial calendars & content scheduling.• Microsoft 365 Office: high proficiency with Microsoft Word, Microsoft PowerPoint, Microsoft Teams, & OneNote. Experienced with Microsoft Excel & Microsoft Project.• Adobe: Acrobat, Photoshop, XD, & InDesign experience. • Agile experience: workshops in XP and Scrum agile methodologies, then applied experience at several companies.• Design Thinking, UX/CX experience with journey mapping sketchnotes, ideation, & user experiences.• Program management / project management experience.• Digital platforms and tools: in addition to collaboration tools, experience with PoliteMail, SharePoint, Vignette, WordPress, LumApps, Scala digital displays/eboards, Asana, sli.do, some SiteCore, some Confluence, and more.• Experience with content management systems (CMS) & digital asset management (DAM) tools

As Digital Channels Program Manager I had these responsibilities:• Collaborate with the Communications + Engagement team and our network of communicators to refine messages by audience, determine appropriate channels/timing for distribution, and ongoing touch-points.• Manage editorial calendar. Edit content (copy, photos, video) post development to ensure consistency, as well as adherence to editorial standards and brand voice. • Manage and publish content to relevant platforms within our digital ecosystem, accurately and on schedule.• Help maintain and lead our editorial calendar on a quarterly and day-to-day basis making sure that all articles, features, videos, and assets are looking clean and fit within the brand standards.• Plan, write, edit, and improve copy for web and mobile experiences.• Define and communicate best practices for crafting and managing content.• Help increase readership by developing ideas around our mission, strategic direction, and internal news, utilizing our executives, ambassadors and influencers.• Lead transition of intranet platform from SharePoint 2013 to SharePoint 2019 to SharePoint Online.• Slack and Teams: acting community manager to help drive collaboration. Helped groups with Slack channels and Teams architecture and engagement strategies.• Measure, analyze, and support data driven decisions and communication practices. Helped pilot Azure Insights for our SharePoint Online intranet metrics.• Maintain and enforce tone of voice across all web experiences.• Serve as a subject matter expert on modern design concepts and solutions and usability best practices for all web devices. PI-TAG representative for the district.• Manage the content production process, from final development to publication, while troubleshooting technical issues and contributing to platform development.• Member of the PoliteMail customer advisory board. Started a PoliteMail community in MS Teams for users across the Federal Reserve System.

Internal Communications Vice President & Intranet Managing EditorMy mission was publishing stories that engage, inform, and aligned our team members and our business.• Manage editorial calendar and internal employee communications (schedule, write, edit, publish all stories on multiple platforms). • Consult and advise business partners on best-practices for internal employee communications and develop content strategy.• Support innovation and customer journey communications. Active with internal innovation programs and events, in communications, intrapreneurship, fintechs, and technology.• Support diversity and inclusion and employee resource resource group communications and events (DEI and ERG communications).• Help business partners choose images that tell a story. Provide photography advice, photo editing services, and Photoshop editing to partners.• Advise maximizing engagement on SharePoint intranet and Jive social collaboration platforms.• Create SharePoint solutions for content distribution, collaboration, and communication.• Designed and built new intranet based on SharePoint technology.• Analyzed and reported on metrics to maximize content engagement.• Edit, format, and send internal, departmental, and executive email communications.

• Managed internal communications via a SharePoint-based intranet.• Managed legacy Vignette content.• Consulted with business line partners on communications strategies.

Inovis merged with GXS in June 2010.• Intranet Communications Managing Editor• Delivered internal communications through various media.• Community manager for company Yammer social collaboration site.• Partnered with HR, Marketing, IT, and other business groups on internal communications.• Managed and administered SharePoint-based intranet and content management system.• Developed business process workflows and collaboration tools.• Created document repositories and portal areas using metadata-driven filtering and search scopes.• Managed geographically dispersed team of intranet contributors and SharePoint information architects.• Site manager for Emeryville office. Managed site-specific events including site committee activities and budget.

Inovis acquired QRS in November 2004. The role for both is below.• Managing editor for internal communications.• Partnered with Marketing, Support, IT, and HR to write and edit internal employee communications and internal and customer-facing email communications. • Wrote and edited internal communications, newsletters, and news articles.• Created style guide, publishing standards, graphics, and templates.• Community manager for company Yammer collaboration groups.• Created email (Eloqua) and web templates, wrote and edited content, and tracked campaign response.• Set up and managed company Wordpress-based blog and wikis. • Managed customer/community portal.• Designed, implemented, and managed a SharePoint-based company intranet and content management system. See the Microsoft/QRS case study on our intranet portal implementation (available upon request).• Established a technical writing team, established processes, and created templates. Added three additional writers, a UI designer, and an information architect. • XP agile training / experience with SDLC as part of our team's work with product developmen• Managed company website including all content updates. Created and managed Google Analytics reports for all company websites.• Scrum / agile experience. • Experience with both Chicago Manual of Style and AP Stylebook.

Personify's profiling and web analytics technology created behavioral profiles used to drive marketing, CRM, and personalization initiatives. NOTE: the company profile on LinkedIn is for a different Personify.• Managed intranet and company website. Wrote, edited, and published communications for employees and customers.• Edited and formatted marketing brochures, flyers, datasheets, and other marcomm materials.• Wrote employee communications. • Managed a writing team of staff and contract writers.• Established processes, scheduled writing, editing, and production tasks for new and existing Web analytic software products.• Coordinated print and PDF production of manuals. Designed FrameMaker and online help templates. Published marketing materials and brochures for online and print.• Edited manuscripts for grammatical and technical accuracy. Participated in cross-functional teams.

Promoted to director after acquisition of Seeker Software. Seeker produced web-based self-service HR products. Managed team of writers and editors in Redmond, WA and Oakland, CA.• Established company-wide documentation objectives and assignments based on product plans and goals.• Established processes, coordinated writing, editing, and production tasks for the Concur eWorkplace suite of applications.• Scheduled projects, coordinated production of technical documentation, end-user documentation, and context-sensitive help.• Edited manuscripts for grammatical and technical accuracy. Created graphics and wrote text for SeekTech, an online documentation website.• Managed team of writers in two locations (Oakland, CA & Seattle, WA).• Designed FrameMaker templates for user and admin guides. Designed new help system for 3.5.0 release.• Member of Release Team (cross-department team responsible for product releases), Change Control Board (reviews defects and enhancements and approves maintenance and emergency fixes), and the Software Engineering Process Group (SEPG).

Client/Server and Web-enabled Strategic HR applications.• Wrote and edited content for customers and employees.• Managed company website and intranet. Created analytics and usage reports using WebTrends.• Led effort to convert documentation from printed manuals in binders to electronic delivery using FrameMaker for production, distributing the documentation on CD-ROM and company website in Adobe PDF format.• Managed team of 5-8 technical writers.

Wrote and edited manuscripts for publication.• Mastering Netscape SuiteSpot 3 Servers Wrote chapter on Media Server. Sybex. Fall 1997• The ABCs of Intranets 360 page overview of intranet planning, technology, and setup. Sybex. Spring 1997• Getting Started with InPower Strategic HR for the Web Introductory guide for end-users. InPower. Spring 1997• "Town and Trail: Balancing community and solitude in Jack Kerouac's The Dharma Bums and Desolation Angels" Paper for seminar on the Beat movement. Spring 1996• InPower Tools User Guide & Reference 350 page manual for developers. InPower. Winter 1995• CorelDRAW 3.0 Running Start 325 page guide to graphics and drawing program. Sybex. Spring 1993• "Statistics and the Understanding of Baseball" Article for "Between the Lines" magazine. May 1993• Up & Running with CorelDRAW 2 135 page, 20 step tutorial for new users. Sybex. Fall 1991• Technical editor for multiple titles on Adobe products, intranets, page layout software, and other consumer-focused computer books.

Sybex was a pioneer in publishing technical books on software and technical topics for end-users.• Managed staff of ten in-house typesetters and freelance page layout artists.• Coordinated work flow and scheduled books. Met four-to-eight-week production schedules for books up to 1000 pages.• Designed and/or created various PostScript specialty fonts.• Created advertising and promotional materials for sales and marketing departments.• Programmed Compugraphic Quadex Q5000 typesetter.