Luciano Goulart Paz Email & Phone Number

Senior Executive with 25+ years of experience leading Customer Experience, Marketing, Sales, and Operations initiatives across top corporations and startups. Known for enhancing customer satisfaction and driving sales by optimizing efficiency and service quality. Skilled in using business indicators to boost performance, align strategy, and deliver high-quality customer experiences that drive revenue and loyalty.A dynamic and hands-on leader, I have successfully managed both in-house and outsourced teams, consistently earning recognition for my ability to inspire and guide high-performing groups. My leadership style emphasizes presence, adaptability, and active engagement, ensuring that teams are aligned with organizational goals and motivated to achieve excellence.With a strong focus on understanding and addressing customer needs, I specialize in analyzing business KPIs to achieve cost reduction, operational excellence, and alignment with strategic goals. My extensive experience in corporate mergers and business alignments has equipped me to lead complex projects with strategic consultancies and vendors, ensuring seamless transitions and sustainable growth.I have a proven track record in leading sales and project management across Latin America, with significant contributions to Fortune 500 companies, industry leaders, and multinational corporations. Adept at navigating projects across all organizational levels, I collaborate closely with boards of directors to align strategies, drive decision-making, and ensure operational coherence.My international exposure, gained through professional exchanges, global projects, and participation in industry-leading events, enhances my ability to adopt and implement innovative practices and technologies. I excel in building and leading high-performing, multifunctional teams, driving success in diverse projects, including new business launches and area expansions.Beyond my professional achievements, I am dedicated to giving back through volunteer work with organizations like AIESEC and Junior Achievement. Over years, I’ve honed leadership skills and helped develop future leaders, reinforcing my commitment to mentorship and team empowerment in all my roles.

Listed skills include Crm, Strategy, Customer Experience, Telecommunications, and 32 others.