Expertise: Strategy, Innovation, M&A, Operations

- Employee Experience transformation agent, collaborating with ideas and implementing innovative projects to deliver the best experience to employees at the lowest cost to the company.- Design and definitions of Future of the Office in a post-pandemic world, alongside with Real Estate, HR, and architecture / building providers.- Own store operation for employees at the factories - highlighting the implementation of self-checkout model- Development of management tools to optimize the operational performance and bring transparency / control to budget.

- Ideation, business model, market research, funding, development management (web and app, iOS and Android), user experience and market plan.- Knowledge sharing app applying the concept of Lifelong Learning at large companies and providing HR with valuable people analytics.

- Responsible for a team of 40 people (own + 3rd parties) and all the operational activities at the broker: call center, enrollment, ombudsman, agents onboarding, training, controls, projects and facilities management. Report to Brazil’s CEO.- “Bridge” between strategy and results, passing through customers and business partners experience.- Digital transformation PMO- Leadership in banknotes importing project – Central Bank license and logistics definitions / planning

- Responsible for strategic planning of all video products in Brazil (OTT, FTTH, DTH, cable)- Participation in a Joint Venture assessment with an American Telco market leader

- Responsible for all TV products in Brazil focusing on customer experience improvement.- Regulatory affairs manager (Anatel / Ancine) for quality KPIs.- PMO for product improvement projects in sales, procurement, logistics, field operations and call center

- Corporate projects development. As an internal consultancy for the vice president, I was responsible for reshaping the culture of the area (~1500 employees), and I´ve also led a wide range of projects such as brand integration, risk assessment, regulatory affairs, business intelligence, fraud avoidance and HR strategies to improve business performance.

Development of an analytical methodology for marketing actions / advertisement payback evaluation

Process improvement projects, controls (SOX) implementation, cost reduction, market / sectorial analysis, performed for clients as Telecom Italia and Pirelli

ERP (SAP) implementation projects at Unilever and Wärtsilä (Finland), focused on Supply Chain