Business Management - Providing comprehensive strategic support of the business through goal development and implementation strategies.- Identifying internal process improvements to maximize business and operational efficiencies including procedure development.- Skilled in project management to keep projects and events organized, on budget and on time.- Leading the expansion of global training outreach through the translation of training content.Human Resources- HR… Show more Business Management - Providing comprehensive strategic support of the business through goal development and implementation strategies.- Identifying internal process improvements to maximize business and operational efficiencies including procedure development.- Skilled in project management to keep projects and events organized, on budget and on time.- Leading the expansion of global training outreach through the translation of training content.Human Resources- HR oversight through the creation of HR documents, policies, employee/contract handbook and procedures documentation, support onboarding of new contractors/employees. - Creation of employee and contractor contracts.- Provide set up, support, training and guidance for internal systems including email, SharePoint and other internal tools.Website, CRM Management - Oversee website content and functionality including identifying opportunities for site improvements and site redesign projects.- Screening and selection of outside vendors for website enhancements to help achieve website goals.- Identify, implement and provide oversight on online tools and plugins to support and deliver products and training.-Manage and oversee the integration points of the CRM with the website. -Support Conference Manager with conference communication and registration requirements through the website.- Manage CRM including the creation of campaigns, automation of communication and tasks with contacts and ensuring data is clean.Marketing/Branding and Training Lead- Skilled in the creation of client communication (email, collateral materials, newsletter, etc.).- Overseeing branding standards and guidelines are followed throughout the organization.- Promotion of key training initiatives for advanced workshops, mentorship and certification programs to meet/exceed business goals.- Comprehensive registrant communications to support attendees from registration to post conference follow up. Show less

Conference Manager - domestic/ international conferences - hosted, co-hosted- Responsible for full-service event management; own execution and implementation of assigned events with a strong sense of accountability and independence.- Provide day-to-day planning, preparation and project management for multiple events simultaneously (12-15 conferences annually).- Prepare conference budgets, manage applicable expenses, oversee collection of registration, and meet/exceed conference… Show more Conference Manager - domestic/ international conferences - hosted, co-hosted- Responsible for full-service event management; own execution and implementation of assigned events with a strong sense of accountability and independence.- Provide day-to-day planning, preparation and project management for multiple events simultaneously (12-15 conferences annually).- Prepare conference budgets, manage applicable expenses, oversee collection of registration, and meet/exceed conference registration, revenue and budget goals for all events.- Negotiate conference related contracts proactively with value and financial risk in mind; manage relationships and performance.- Oversee and manage conference coordinator/administrative assistant and co-host volunteer staff at the conference.- Provide web deliverables including event web page creation, preparation of marketing materials, social media promotions and attendee communication.- Manage conference preparation including attendee materials, supplies ordering and packing/shipping of event materials.- Deliver post conference reports with analysis including attendee/co-host feedback, goal attainment and recommendations for future event improvements. - Management of attendee testing and evaluation reports to ensure full compliance for training requirements.- Manage travel support for speakers including working with outside travel agency, applying for Visas and providing speakers with travel documentation.Continuing Education Administrator- Lead effort to acquire industry association continuing education units accreditation. - Ensured all conferences and training met continuing education requirements and reporting guidelines.- Policies and procedures development for association continuing education providers guidelines. Ensure compliance with all CE requirements. Show less

• Performed Q&A for large corporate website. Responsible for ensuring design, system component accuracy, and project requirement standards.• Managed high volume Q&A project queue from global team of 12+ web producers/developers to meet deadlines.• Reviewed project requirement documents, identified defects and documented errors and inconsistencies.• Identified and resolved design and standard errors using html and Tridion CMS.

• Managed website changes including execution of new web content, existing content changes and quality assurance. • Developed project briefs including project summaries, requirements, site maps and project implementation schedule. Guided customer through project requests to obtain goal, metrics, ROI and budget. • Managed all phases of the project life cycle, from initiation through closure. Provide status reports and timely documentation of activities. Represented the customer at team… Show more • Managed website changes including execution of new web content, existing content changes and quality assurance. • Developed project briefs including project summaries, requirements, site maps and project implementation schedule. Guided customer through project requests to obtain goal, metrics, ROI and budget. • Managed all phases of the project life cycle, from initiation through closure. Provide status reports and timely documentation of activities. Represented the customer at team meetings.• Aided in recognizing and solving customer and client problems. Identified, tracked and resolved issues. Show less

• Provided marketing support including development of marketing materials, press releases and ad placement. • Directed and coordinated marketing campaigns with external resources (creative agencies, research firms).